IT Middleware Operation Expert

1 week ago

Hanoi, Hanoi, Vietnam Adecco Full time

Responsibilities:

As the IT Middleware Operation Expert, you will be responsible for

  • Prevent the emergence of incidents & problems.
  • Manage and perform handson incident/problem resolution.
  • Manage the troubleshooting and directly manage incidents and problems associated with the finance system.
  • Determine the root cause of the incidents and problems, define and implement the solutions to rapidly restore the services and prevent their recurrence.
  • Instruct and assist.
  • Enhance operational procedures and instruments.
  • Observe and report on the operational activities' actual compliance.

Key Accountability (1)

  • As a foundation for the efficient and stable administration of services, collaborate with the relevant departments to gain a thorough understanding of the system.
  • Analyze and propose enhancements to the organization's technology and standards.
  • Participate in training courses to maintain current knowledge of industry trends and emerging technologies pertaining to IT operation support.
  • Participate as a key member of the incident response team to directly drive incident/problem handling progress and be responsible for analyzing and concluding the root cause of incidents and problems; define and implement the solutions to quickly recover the services and prevent their reoccurrence.
  • Develop a methodology and assessment plan to proactively address weaknesses, risks, and problems on the system, and then provide a plan to enhance service quality.
  • Provide creative and independent solutions to technical problems while maintaining productivity and service quality.
  • Monitor and report on the operational activities' actual compliance.
  • Provide periodic updates to the Director of the Excellent Center for Infrastructure Services.

Key Accountability (2)

  • Ensure that team members adhere to the Bank's regulations and policies and meet their service quality commitments.

Experience requirements:

Experience

  • Minimum 8 years or more of experience as a Middleware operation and implementation.
  • Proficiency in IBM websphere, Oracle Fusion, Mulesoft, Kafka, JBoss, Tomcat, etc.

Skills

  • Good spoken and written communication in English.
  • Analytical mindset and excellent problemsolving skills.
  • Excellent verbal and written communication abilities.
  • Extremely organized and accountable.
  • Capable of functioning under duress.
  • Aware of the most recent trends and advancements in Middleware administration.

Education requirements:

  • A Bachelor ́s degree in computer science or a related field.
  • Advanced certifications related to Middleware platforms is an advantage.

Contact Person:

Quynh Nguyen

Adecco

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