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Expert, Process Design and Management
1 week ago
2 Apr 2024
Expert, Process Design and Management :
- Category: Operations Division
- Job Type:
- Facility: Operations
Job Purpose:
The job holder will design processes on technology systems to ensure efficiency and quality requirements to deliver operational excellence and profitability.
Key Accountabilities (1):
Operational Process Improvement
- Research and analyse existing operating processes to identify gaps for process improvement.
- Review/exchange data points, findings, analysis and provide improvement suggestions/timely feedback to relevant stakeholders.
- Coordinate with other functional units to build detailed process design and deploy technology systems per agreed design.
- Monitor, measure and evaluate the implementation of technology and process improvement activities based on agreed schedule and quality standards.
- Periodically review and improve the operating procedures for the Division.
Key Accountabilities (2):
Risk Management and Compliance
- Support the management of operational risks and comply with requirements.
Key Accountabilities (3):
Key Relationships - Direct Manager:
Key Relationships - Direct Reports:
None
Key Relationships - Internal Stakeholders:
Functional and project teams within and across divisions
Key Relationships - External Stakeholders:
Partners providing professional services
Success Profile - Qualification and Experiences:
- A Bachelor's degree or higher in Banking and Finance, Economics, Business Administration, Operations Management
- Professional certification in Lean Six Sigma, Kaizen, Agile/Waterfall Project Management is preferred
- At least 8 years of experience in process design and project management
- Experienced in programs/projects to improve customer experience and operational efficiencies
- Knowledgeable in credit banking, card services, payment and trade finance
- Knowledgeable in quality management models and process improvement methodologies
- Business English standard of proficiency as required for the role
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