Customer Service Representative

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Công ty TNHH Corsair Marine International Full time

Mô tả công việc:

(Mức lương:
Thỏa thuận)

  • Manage and monitor customer satisfaction post build
  • Using internal knowledge to response to customer and dealer questions/ enquiries.
  • Ensure material cost and labor cost are recorded against each boat order.
  • Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat
  • Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches
  • Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country.
  • Coordinate the delivery with the export team, make sure that they have accurate information for planning.
  • Receive, record, solve and report all warranty cases
  • Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible
  • Take required actions to remedy outstanding warranty cases
  • Present cases to managers for review, instruction and approval
  • Provide customers with support by using the internal knowledge of the management team to help solve issues
  • Record costs against all cases for reporting purposes
  • Record "solutions" in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases
  • Contact & arrange for the warranty to be fixed either by external supplier or internal staff.
  • Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences
  • Generate reports per request of BOD.
  • Any other projects as required by the Sales Manager to better the overall profitability of the company
  • Ensure satisfactory level of additional options revenue.

Chức vụ:
Nhân Viên/Chuyên Viên

Hình thức làm việc:
Toàn thời gian

Quyền lợi được hưởng:

  • Chăm sóc sức khỏe
  • Tăng lương

Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề

Yêu cầu công việc:

  • Full Professional Proficiency in English
  • Excellent & clear communication skill
  • Detailed oriented
  • Organizational Skills
  • Major in Business Administration, Accounting, International Business, Commerce...
  • High sense of discipline and confidentiality
  • Ability to work in international environment.
  • Working/ studying/ living oversea is an advantage

Yêu cầu giới tính:
Nam/Nữ

Ngành nghề:
Chăm Sóc Khách Hàng,Giáo Dục Đào Tạo,Ngoại Ngữ

Trung cấp - Nghề
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