Engineer Technical Sales

2 weeks ago


Hanoi, Hanoi, Vietnam DKSH Full time

Location:
Yen Bai, VN
Job Summary
Promote and sell the company's products with the objective to achieve profit margin and customer satisfaction within established policies, procedures and guideline

General Responsibilities

  • MARKET RESEACH
Plan and execute market studies; analyse result and write reports and recommendation of viability of products, potential market segment and target customers in order to provide information for manager to make decision on business opportunities

  • PLANNING
Gather and refer information about products, customers feedback and competitor's activities to manager in order to form annual department/team sales forecast reports and marketing plan

  • SALES
Visit customer to promote sales, assess customer needs and potentials, technical advise products, collect cost and propose profit margin, develop contract, negotiate contract terms, conclude sales; follow up payment schedule, chasing customer and propose solution for outstanding debt; in order to achieve sales target

  • DELIVERY PROCESS
Collect product sample, approve order confirmation, arrange inspection, monitor delivery schedule, guide customer on custom clearance; organise pre-installation; follow-up installation and commissioning activities; conduct training; in order to process customer's orders

  • CUSTOMER SERVICE
Visit customer; build and maintain positive customer relationship; receive complaints; identify & propose solutions for warranty issues; co-ordinate with relevant departments and supplier for troubleshooting; in order to maintain and improve the customer relationships

Functional Skills and Knowledge
Basic understanding of Foreign trade regulations

Education
University Degree in Chemistry/Biology/Microbiology/BioTechnology or relevant majors

Work Experience
At least 1-3 year working experience in Sales

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