Senior Expert, Product and Solution

1 week ago

Hanoi, Hanoi, Vietnam Techcombank Full time

20-Feb-2023
Senior Expert, Product and Solution :

  • Category: Retail Banking Group
  • Job Type:
  • Facility: Retail Banking
    Job Purpose:
Manage and be responsible for activities related to product/ Solution/ Journey development and management for BB through:

  • Product/ Solution/ Journey design, embedded with customer experience required
  • Product/ Solution/ Journey policy và guidelines
  • Provide training knowledge on Product/ Solution/ Journey
  • Other tasks assigned by department head/Director

Key Accountabilities (1):

Deploy, coordinate with stakeholders and participate in the development and administration of policies related to business customers:

  • Building and managing product trees and related documents of corporate customers;
  • Coordinate with stakeholders to ensure the effectiveness of risk management, excluding legal risks, operational risks, compliance risks;
  • Responsible for the management, development, adjustment and standardization of regulations, guidelines, products/packages/business programs/solutions of the Corporate Banking Division in accordance with the law, Techcombank's general policies và customer's need.
  • Development of products/product packages/Business programs/solutions
  • Responsible for/coordinating feasibility assessment and proposing product/solution development ideas, product/solution development planning
  • Responsible for/coordinating in building/adjusting products/product packages/solutions, sales programs to meet the needs of each segment/subsegment/region/subsector on the basis of CVP
  • Building operating procedures - systems and services
  • Responsible for/coordinating design, construction, development, adjustment of operating processes from the perspective of product/product package/Biz program/solution, update problems (if any), propose alternatives, process improvements, modifications
  • Responsible for implementing or coordinating with Internal Divisions to improve and automate operational and service processes

Price and fee policy:

  • Responsible for/coordinating the development/adjustment and management of product/package/solution pricing models/promotions by segment/subsegment, by regions/areas on the basis of CVPs, policies and orientations of Techcombank.
  • Develop and manage pricing policy/governance framework for corporate customers
  • Monitoring/coordinating product portfolio management/product packages/solutions/promotions
  • Responsible/coordinating for monitoring và managing the effectiveness of products/product packages/Biz program and proposing solutions to improve operational efficiency

Project:

  • Participate in projects related to products/solutions for business customers

Training and capacity development:

  • Drafting training documents for Products/Solution
  • Participating in and implementing sharing / training / coaching for consulting forces on products and solutions
  • Other tasks assigned by the department head

Key Accountabilities (2):

Key Accountabilities (3):

Key Relationships - Direct Manager:

Director/Head of Product & Solution

Key Relationships - Direct Reports:

None

Key Relationships - Internal Stakeholders:

Other units in BB, other units in TCB (WB, PFS, CSA, TO, DO )

Key Relationships - External Stakeholders:

Customers, organizations, business associations, state agencies (GSO, tax authorities...)

Success Profile - Qualification and Experiences:

  • Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
  • Priority to have a master's degree or higher

Minimum 10 years working experience in banking/finance/credit/marketing with:

  • Understanding of solutions to improve performance of BB (resource, system, operations, risk management)
  • Understanding of banking activities
  • Understanding of strategy, business model, CVP
  • Mimimum TOEIC 650 or equivalent

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