User Experience Manager

ABOUT THE ROLE:

We are looking for a
UX Strategic Designer
who can
lead the discovery and ideation efforts for complex, multi-flow digital products.
This role is designed for someone with
deep expertise in UX Research and UX Ideation,
can discover business challenges, user's insights data, behavior,... to propose initiatives and strategic solution directions.

You will collaborate directly with Business Owners, Analysts, Engineers,... to shape product concept, drive research excellence, and guide the team toward user-centric outcomes. This role also offers a clear growth path to becoming a Team Manager, as
you help build-up and elevate the capability across our Product Design team.

Why Join Us?

• Chance to take lead the discovery and ideation phases for products with real impact and high complexity.
• Directly influence product strategy by working closely with Business Owners & decision-making stakeholders.
• Opportunity to build-up your team capacity shape the discipline from the inside.
• Clear development path toward the Management/Leadership roles.

KEY RESPONSIBILITIES:

Research:

• Own end-to-end research across discovery–definition–validation
  using qualitative and quantitative methods, including interviews, field studies, surveys, usability tests, and data analysis,...
• Synthesize data into clear, actionable insights and frameworks
  such as personas, JTBDs, journeys, service blueprints, problem statements, and opportunity maps.
• Collaborate closely with business owners to align insights
  with business goals, constraints, operational logic, and success metrics.

Ideation:

• Drive solution ideation by framing problems clearly,
  generating multiple concept directions, evaluating trade-offs, and selecting viable solution paths
  based on user insights, business constraints, and feasibility.
• Structure flows, behaviors, and interaction logic—ensuring concepts are well-rationalized, consistent with UX principles, and ready for translation into wireframes and design execution.

Design & Collaboration:

• Acting as a design consultant for clients stakeholders and internal teams,
  guiding UX decision-making using research evidence and best practices.
• Present research outcomes and consult solution directions
  directly to Business Owners & other decision-making stakeholders.
• Collaborate within cross-functional squads to align on scope, technical feasibility, and system workflows (API logic, operational rules, UI adaptability, etc.).
• Contribute to shaping team culture, processes, and competencies, demonstrating management aligned with the business direction.

REQUIREMENTS:

Must Have:

• 5+ years of experience in User Experience Research, Customer Experience Design, or Product Design
  with a strong
  research & ideation specialization in domains with intricate business logic.
• Solid experience
  ideating multiple solution directions for product flows—
  especially for high-complexity or multi-user systems.
• Ability to
  structure problem spaces
  using logical, evidence-based thinking.
• Familiarity with modern Design Systems to guide Designers and ensure feasibility.
• Excellent facilitation, communication, and collaboration skills with cross-functional teams.
• Comfortable presenting to external decision-making stakeholders and handling ambiguity in business requirements.
• Ownership, independence, and reliability in leading end-to-end product design cycles.
• Passion for mentoring, sharing knowledge, and contributing to team growth.

Nice to Have:

• Experience working in consulting or agencies environments.
• Familiarity with enterprise platforms or regulatory-heavy systems.
• Portfolio or case studies demonstrating research depth and solution framing.
• Growth mindset with ambition to develop into a servant leadership role.

INTERVIEW PROCESS:

• CV Screening & Application Form
• HR Interview
• Expertise Interview
  (may require output presentation)
• Behavioral Interview & Offer Negotiation