Quality Specialist

2 weeks ago

Hanoi, Hanoi, Vietnam Công Ty TNHH Diebold Nixdorf Việt Nam Full time ₫10,000,000 - ₫20,000,000 per year

Mô tả công việc:

(Mức lương: Thỏa thuận)

  1. To lead the Service Improvement Plan (SIP) with continuous improvement initiatives to reduce call rates and improve service delivery to Vietnam Banking and Retail customers:

  2. Support and provide expertise and training to the local service team to be service-ready for DN Series, to deliver customer solutions and support internal teams to meet their KPIs:

a. Collaborate with Technical Support on training for Field Service Engineer:

  • Work with Service team at L2 level to address and deliver solutions to the whole team. Manage problem escalations via Jira and keep track of the problem tickets on time.

  • Work with other team members to ensure technical issues have been resolved on time.

  • Manage problem ticket issues and coordinate with global support team, Professional Services team to investigate and deploy solution.

  • Synchronizing service ATM install base with Finance team.

b. ISO Management:

  • Quality Assurance for ISO.

  • Ensure all ISO forms/ policies/ processes be oriented to new employees and well documented.

  • Coordinate to renew Certificate annually.

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

  • A professional, inclusive, people-oriented working environment

  • Attractive and competitive salary and bonus schemes

  • 13th-month salary

  • Performance-based incentives: business bonuses, sales incentives, and outstanding employee awards

  • Annual leave starting from 14 days per year

  • Comprehensive health insurance for employees and their families

  • Transportation, phone, and laptop allowances

  • Various employee engagement activities such as team building, company outings, Happy Friday, Hello Monday, Sharing & Caring, and more

Yêu cầu bằng cấp (tối thiểu): Đại Học

Yêu cầu công việc:

  • Have 4-6 years of knowledge and experience in process re-engineering, documentation, ISO certification, and continuous improvement initiatives.

  • Preferably to have technical knowledge in ATM, i.e. 3-5 years of experience as a Technical Specialist in ATM machines

  • High level of maturity, able to present trainings in front of crowds and communicate with confidence to internal stakeholders from different geographical location.

Yêu cầu giới tính: Nam/Nữ

Ngành nghề: Quản Lý Chất Lượng Sản Xuất,Quản Lý Dự Án IT,Quản Lý Thành Công Khách Hàng

Đại Học

4 - 6 năm

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