Key Account Management

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Ahamove Full time $30,000 - $50,000 per year

Công việcỨng tuyểnGiới thiệu ứng viên

Job Description

  • Key Account Management (KAM) – Ecommerce Channels
  • Manage and build strong, long-term relationships with key e-commerce clients.
  • Monitor client performance, address operational issues promptly, and propose continuous improvement initiatives.
  • Conduct competitor analysis and e-commerce logistics market benchmarking.
  • Ensure smooth contract processing, SLA management, and payment procedures with Marketplace clients.
  • Coordinate with cross-functional teams (Operations, Finance, Tech, etc.) for service quality assurance.
  • Business Development for New Service Launch (App/Web – External Clients)
  • Conduct market research to identify demand, pricing trends, and service requirements for logistics customers outside e-commerce platforms.
  • Work with the marketing team to build and execute performance marketing campaigns targeting SME clients via app and web platforms.
  • Collaborate closely with Operations and Tech teams to coordinate service design, pilot launching, and operational readiness.
  • Track market feedback, analyze performance metrics, and propose service improvement plans.
  • Identify and pursue new business opportunities to expand market presence in the SME logistics segment.

Job requirement

  • 2+ years of relevant experience in Business Development, Key Account Management or E-commerce Logistics.
  • Experience in launching new services or business models is a plus.
  • Strong analytical skills with advanced Excel (SQL is a plus).
  • Experience in project management and cross-functional coordination.
  • Good sense of data-driven decision-making and market insights analysis.
  • Ability to structure business problems, build actionable plans, and deliver results under tight timelines.
  • Strong communication and relationship management skills.

Benefit

  • General Insurance & Health Insurance;
  • Annual health check at a reputable hospital;
  • Company Trip, Year End Party, Aha Hour Activities, Special Day Gifts, Aha Club (Badminton, Soccer)
  • Annual Leave: 15 days
  • Excellent and competitive salary with 13th-month salary & Annual Performance Bonus;
  • Startup environment, young, dynamic, work hard, play hard;
  • Working time: 5 days/week from Monday to Friday
  • Location: River Park, 7/28 Thanh Thai, Dien Hong Ward, HCMC.

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