Key Accounts Manager

3 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Schneider Electric Full time ₫1,500,000 - ₫3,000,000 per year

(Why the position exists)

Build and develop customer intimacy from D to C level of nominated key end user accounts (hereafter called SATA – Strategic Accounts – Targeted Accounts). Build up winning approach strategy to win long term business, saturate all scope of business from transactional to solution, hardware and software.Responsible for topline target (direct and indirect order intake) of the SATA.

(What are the expected contributions of the position to the results of the organization)

Project pipeline growth and business saturation (scope of business win over the time) of the SATAAchieve order intake target of the SATACustomer intimacy of the SATA.

Account management:

Account ownership locally, this role typically covers key accounts and systematically ensures that account plans are in place.

Executes the growth strategy for his/her accounts, executes the Sales process to achieve growth target and customer satisfaction objectives.

Qualifying opportunities:

Active participation and identification of prospective projects though regular contacts with customer (face to the customers) within targeted accounts.  Able to gather specific information (competitors, budget, comm/tech adv/disadv, etc…) to increase chances.

Promote products & solutions and manage offers:

Present & provide technical information necessary to the customers

Conduct technical prescription, provide technical support to customers

Follow-up on offers:

 Follow- up of offers with customers and keep project information on bFOs updated

Finalize on contracts\:

Lead contract negotiations with the support of other departments (Finance, EDAC, CCC, etc). Transfer project details to support team and ensure a smooth transition for project execution.

Follow-up on Customer\:

To lead project kick-off meeting and facilitate executor during project handover for execution.

Keep regular contact with customers to ensure satisfaction before and after delivery. Work closely with the back office (execution, finance, marketing, logistic) to ensure customer satisfaction.

AR management:

Manage debt collections for assigned accounts in line with company's expectation.

Master SE offer knowledge and targeted solutions:

Have sufficient knowledge of all SE products and targeted solution in order to promote to targeted accounts

BFO implementation

Create SVR within 48 hours after visit & maintain and update project status regularly in Bridge Front Office (bFO). Ensure project information is exhaustive and useful to support key strategic decisions.

Education\: University degrees – Electrical engineering, energy management (hard or software) is an advantage.

Working Experience\: years' experience in working with relevant end-users in Building and Industry building, and infrastructure.

Business Understanding\: Proven relationship in listed SATA is a strong advantage.

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