Sales & Customer Service Coordinator

Job Description
Your Responsibilities

• Support key marketing and sales activities of Carbohydrate Solutions portfolio in Vietnam, Thailand, Cambodia and Laos
• Support the sales of in-house products produced in Asia and imported US and EU products into Vietnam/Thailand through working with internal stakeholders.
• Maintain excellent coordination with customer and internal team to ensure daily operations are met.
• Monitor and prepare documentation related to, but not limited to product registration, sampling, importation and custom clearance purposes and documents required for local selling.
• Work and coordinate with Carbohydrates Solutions sales team in other Asian markets on cross-market projects and pipelines with multinational / regional/local customers.
• Closely mange 3rd party agents on importations, stock management and delivery arrangement to end customer and trading partners.
• Work with other ADM teams of other business units locally to, 1) Ensure ADM portfolio is appropriately represented at relevant level to customers, prospect, and industrial network, 2) Drive collaboration and synergies in sales and local operation optimization, 3) provide guidance and support when necessary and appropriate.
• Support efforts drive growth potential and/or cost optimization at the local level.
• Coordinate with Finance, Legal, Government Relations, including but not limit to ForEx hedging program, sales and contract agreement preparation and execution, legal compliance, government authority interaction, policy watchout, etc.
• Diligently implement all company policy requirement including safety, compliance, reporting, training and other items as assigned by management, driving a teamwork culture and a high performanace organization.
• Manage product inventory, monitoring of open PO/ Contract balances.
• Prepare, review and provide full set of required documents to customers.
• Handle customer's complaint , coordinate returns, credit and replacement includes sample preparation. Assist with new customer and vendor accreditation.
• Assist to follow up with customers on payment on overdue and invoice and sales support.
• Provide regular weekly and monthly report as required by management
• Perform other duties as deemed appropriate and assigned by management.

Your Profile

• Bachelor's degree or above in Business Administration, Transportation, Logistics, Food/Industrial Engineering (focus on logistics & supply chain).
• 3–5 years' experience in food ingredients, sales support, customer service, supply chain, or logistics; import experience is a plus.
• Experience in MNC environment preferred.
• High ethical standards, integrity, and customer-oriented mindset.
• Good command of English and MS Office (Excel, PowerPoint, Word).
• Knowledge of Incoterms and shipping documents.
• Strong interpersonal, communication, analytical, and decision-making skills.
• Detail-oriented, proactive, flexible, and comfortable in a dynamic international environment.
• Hands-on, committed, and a team player.

#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.

About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We're a global leader in human and animal nutrition and the world's premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at

Req/Job ID
104126BR