Customer Service and Sales Lead

8 hours ago

Ho Chi Minh City, Ho Chi Minh, Vietnam FlowerCorner Full time

As a Customer Service & Sales Lead, you will manage and support a team of 5–7 members to ensure exceptional customer service and drive sales performance. You will be responsible for resolving customer issues, assigning tasks, setting priorities, and ensuring team productivity in a fast-paced SME environment.

Responsibilities

  • Oversee daily operations of the CS team, including escalations, quality checks, and shift planning.
  • Actively support the team by handling customer inquiries via live chat, Facebook, hotline, and other channels when needed.
  • Monitor customer experience metrics such as response time, satisfaction, and conversion rate — and take action to improve results.
  • Collaborate with the Marketing team to launch and execute sales campaigns, ensuring CS team alignment and maximizing sales opportunities.
  • Drive sales performance through upselling, cross-selling, and CRM-based follow-ups.
  • Work closely with the Sales team to follow up on B2B leads and track sales progress.
  • Review team performance, coach members, and report weekly updates to the CEO.
  • Support employee development through goal-setting, performance review, and training.
  • Provide clear and consistent reporting to the CEO on customer service, sales conversions, and team KPIs.

Qualifications

  • Minimum 1 year of experience in customer service — preferably with experience supporting or leading a small team.
  • Proactive, responsible, and well-organized, able to work independently as well as in a team.
  • Strong communication skills in English
  • Skilled in listening, problem-solving, conflict resolution, prioritization, and planning
  • Willing to learn and adapt quickly in a fast-changing environment.
  • Flexible, open-minded, and able to collaborate effectively with other departments — especially Marketing and Sales.
  • Experience in Ecommerce or working in a startup/SME environment is an advantage.

What We Offer

  • 13th month Salary
  • Quarterly performance bonus based on KPI
  • 12-14 days annual leave
  • Bonus for participating in floral industry events: March 8 (International Women's Day), October 20 (Vietnamese Women's Day), and February 14 (Valentine's Day).Loyalty bonus (successful completion of service per year)
  • Yearly salary increases according to company policy
  • Social health insurance
  • Paid Annual leave
  • Professional and dynamic working
  • Competitive Salary (to be discussed more in interview)
  • Birthday welfare
  • Parking allowance
  • Teambuilding activities and social events (company trips, charity trip, New Year's party, kickoff party, team building, lucky money)
  • A chance to develop working practices and knowledge base with foreigner manager.
  • A focus on personal and professional growth based on individual goals.
  • Entitled to Vietnamese national and public holidays according to the labor code
  • Other benefits as company's regulation

About FlowerCorner

Founded in 2017, delivers heartfelt bouquets that make every occasion special — from birthdays to "just because." We're here to spread joy, creativity, and connection through flowers.

If you're passionate about customer service, sales, and making people smile — we'd love to have you on our team

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