Customer Experience Lead

1 day ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Aspire Lifestyles Full time

Company Description

Aspire Lifestyles is a global leader in providing tailored benefit and lifestyle solutions that inspire and delight customers around the world. With over 25 years of expertise, Aspire Lifestyles delivers extraordinary customer experiences through services like concierge assistance, travel and medical support, health and wellness advice, and customizable digital solutions. Their expert team prioritizes creating memorable and personalized moments for customers while enhancing clients' brand value. Empowered by innovation, Aspire Lifestyles is trusted globally for offering high-quality, locally customized services. The organization thrives on delivering exceptional and relevant customer experiences through cutting-edge technology and inspired human interaction.

Role Description

This is a full-time, on-site role based in Ho Chi Minh City, Vietnam for a Customer Experience Lead. The primary responsibility of the Customer Experience Lead is to ensure the delivery of exceptional customer service as a representative of the company's clients. Day-to-day tasks include managing customer interactions, maintaining service quality, analyzing customer satisfaction metrics, and providing valuable feedback to enhance customer support processes. The role also involves collaborating with teams to develop and implement service improvement strategies and addressing customer queries effectively and promptly.

Qualifications

  • Strong Interpersonal Skills and the ability to build and maintain positive client and team relationships.
  • Experience in Customer Support and a proven track record of driving Customer Satisfaction.
  • Excellent Analytical Skills to interpret service data and ensure consistent service improvement.
  • Effective Communication skills, both verbal and written, for engaging with diverse customers and teams.
  • Ability to manage customer expectations and resolve issues in a professional and timely manner.
  • Proficiency in problem-solving and a detail-oriented approach to customer experience management.
  • Previous experience in customer service, hospitality, or related fields is highly advantageous.
  • Bachelor's degree in a relevant field is preferred.
  • Fluency in English and proficiency in additional languages is a plus.

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