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Customer Service Officer

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam Athena Global Consulting Full time ₫80,000,000 - ₫120,000,000 per year

The ideal candidate will possess
strong communications skills

in both Vietnamese and English.

They should be comfortable with multitasking. F
ast career evolution is possible through a combination of commitment, continuous learning, and proactivity
.

Responsibilities

  • Provide the consultancy services and claim support for clients including but not limit to:
  • Consult insurance benefits, claim procedures via telephone, hotline and emails for clients
  • Address clients' complaints/enquiries with regarding to claim settlement
  • Verify and discuss/negotiate Insurers' claim departments on disputed claim settlements.
  • Assist and support to collect claim documents
  • Follow up and negotiate with the insurers for claim settlement and immediately report on the complicated/difficult/abnormal cases
  • Administration and contract management
  • Other tasks as assigned by the Company

Qualifications

  • University degree
  • Strong communication skills (in both writing and speaking Vietnamese and English)
  • Proficient Microsoft office
  • Initiative; Independent, Can-do attitude, Result-oriented;
  • Team player - able to work well with team members under
    high pressure

Benefits

  • Income: 8 Million VND/month;
  • 13 months' salary;
  • Support for lunch: 50,000 VND/day;
  • Phone allowance: 300,000 VND/month;
  • Long-term and official labor contract;
  • Private health insurance;
  • 22 paid annual leaves including 4 sick leaves;
  • Training