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Account Management Team Lead
2 weeks ago
Responsibilities
About the Team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From executing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise and sales acumen with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.
We're looking for a skilled leader to join as the Account Management Team Lead, TikTok SMB Vietnam. This role will build, scale and oversee our SMB business in Vietnam, which is responsible for managing a sales team and accelerating the investment of managed advertisers. This team will engage a diverse set of customers, focusing on driving revenue and product adoption. You will empower your team to test a variety of products & services to understand the effectiveness in addressing advertiser needs and to identify what programs to scale to drive ROI across SMB.
Responsibilities
Oversee sales rigor and metrics to ensure accurate revenue forecasting on a weekly, monthly, and quarterly basis.
Maintain day-to-day operational effectiveness in sales engagement, process optimization, and knowledge transfer among teams.
Identify new strategic, scalable program opportunities for SMB sales and service.
Manage complex sales projects from problem definition to execution, optimizing processes for timely delivery.
Plan mid-term (6 months) and long-term (1-2 years) strategies to contribute to market and APAC SMB Long-Range Planning.
Anticipate necessary resources, capabilities, and challenges for successful long-term strategy execution.
Hire, manage, and retain talent through coaching and career path guidance.
Collaborate cross-functionally with teams to define and execute client segmentation and account transfers, optimize processes and identify growth opportunities.
Qualifications
Minimum Qualifications
Minimum 5 years of extensive experience in account management/client services roles in digital media industry
Minimum 2 years of management experience, leading and inspiring sales team while driving measurable business outcomes
Knowledge of the advertising industry with a strong understanding of the digital advertising ecosystem & market
Preferred Qualifications:
Proven track record of collaborating with cross-functional groups to produce meaningful results
Proactive attitude with excellent project management, organisational, and analytical skills
Analytical skills and process management skills, high attention to detail and rigour, can-do attitude, and desire to learn
Adaptability to change and commitment to continuous improvement. Open to giving and receiving constructive feedback.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
