Customer Service Specialist
5 days ago
Vietnam (remote)
Key Responsibilities:
- Manage buyer communications and resolve customer inquiries and complaints with accuracy and empathy.
- Provide user-centric solutions to enhance customer satisfaction and strengthen trust in the UGREEN brand.
- Handle and follow up on customer issues promptly; analyze data trends to improve service and product experience.
- Execute daily returns processes and analyze returns data to identify root causes and propose improvement actions.
- Maintain organized documentation to support operational collaboration and strategy development.
- Review workflows regularly to optimize efficiency and service quality.
- Collaborate effectively with cross-functional teams and perform additional tasks assigned by the line manager.
Qualifications:
- Bachelor's degree (any major).
- Minimum
1 year of experience
as a
Customer Service
in the
electronics industry.
- Strong communication skills (verbal and written).
- Proficient in
Microsoft Office (Excel, Word).
- Detail-oriented, proactive, patient, and responsible.
- Strong problem-solving and analytical thinking skills.
- Excellent teamwork, adaptability, and ability to work under pressure.
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