Assistant L&D Manager

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam M Village Careers Full time ₫1,200,000 - ₫2,400,000 per year

About M Village

At
M Village
, we're reimagining what modern living feels like — connecting people, design, and experience into a vibrant community. We believe hospitality is more than a service; it's a way of caring for others and creating a sense of belonging.

We're looking for an
Assistant Learning & Development Manager (Operations)
who's passionate about people growth and loves building environments where everyone can thrive, learn, and deliver genuine guest experiences.

Your Role

As the
Assistant L&D Manager
, you will work closely with the Head of L&D (Operations) to bring learning to life — from training design to delivery. Your goal? Help our frontline teams grow their confidence, elevate their service mindset, and turn daily operations into moments that make guests feel at home.

Key Responsibilities

Grow Our People

·      Co-create and execute learning programs that boost service excellence, teamwork, and operational performance.

·      Identify training needs and craft meaningful learning experiences that fit real workplace moments.

·      Plan resources and timelines to support new openings and peak seasons.


Make Learning Come Alive

·      Design and deliver hands-on training on guest experience, grooming, upselling, complaint handling, and SOPs.

·      Bring energy and creativity to workshops, on-the-floor coaching, and digital learning.

·      Tailor training for each team (Front Office, F&B, Butler, etc.) while keeping the M Village service spirit consistent.


Connect Learning with Operations

·      Partner with Residence Managers and Ops Leaders to reinforce learning in daily routines.

·      Integrate training outcomes into performance and growth conversations.

·      Track impact and continuously improve based on feedback and results.


Create Onboarding Magic

·      Build onboarding experiences that help new members feel welcome, confident, and connected from day one.

·      Share M Village culture, values, and service standards in inspiring, interactive ways.


Keep Learning Flowing

·      Maintain updated records, schedules, and SOP libraries.

·      Track completion, engagement, and performance using internal tools or an LMS.

·      Share insights with leaders to celebrate progress and find opportunities to grow further.

What You'll Bring

·      Bachelor's degree in HR, Education, Hospitality, or related field.

· years of experience in training or L&D (hospitality, co-living, or service industries preferred).

·      Great communication and facilitation skills — confident in both structured training and spontaneous coaching.

·      Organized, proactive, and passionate about helping others learn.

·      Fluent in Vietnamese; English communication is a plus.

·      Tech-comfortable with Microsoft Office, Canva, and (ideally) learning platforms.

Why You'll Love Being here

·      Competitive salary + 13th-month bonus

· days of annual leave

·      Premium health & social insurance

·      Laptop allowance

·      Stay discounts across all M Village properties

·      Team bonding, celebrations & growth opportunities

·      An open, creative culture where ideas matter and people grow together



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