Assistant Training Manager

Responsible for executing the hotel's training activities, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results.

Familiarize yourself with the IHG HR and Training Standards, localizing where necessary

Ensure effective training programs are in place for the following:

• Brand Orientation
• Brand Service Training
• Train the Trainer
• Customer Service Training
• Technical job specific training (through certification of departmental standards and procedures)
• Supervisory Skills Training
• Management Development
• Fire, Life Safety Training
• Selling Skills
• Employee retraining

Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved

Maintains all hotel training records

Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

Attend departmental training session and critique performance

Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc

Assist Department Trainers in preparing and conducting departmental training and assess accordingly

Prepare and monitor training programs for:

• Management Trainees
• Work Experience
• Hotel School Trainees, etc

Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

Produce monthly training reports for your Manager and the General Manager including:

• Internal Training Programs conducted:
• Who attended
• Number of people attended
• Duration of training
• Who trained
• Cost of delivery (including labor costs)
• Anticipated return on investment and/or training goal

External training programs attended:

üWho attended

üNumber of people attended

üDuration of training

üWho trained

üCost of delivery (including labor costs)

üAnticipated return on investment and/or training goal

Liaise with other IHG Training Managers to share experiences and resources

Liaise with educational institutions conducting hospitality and training courses

Maintain current information and records of suppliers of training resources and materials

Delivers briefings of all internal programmes to executive management and department heads

Contributes towards regional activities as directed by Director of Human Resources

What we need from you

Required Skills

•Experience utilizing an Applicant Tracking System

•Proficient in Word and Excel

•Experienced in Behavioral Interviewing and interpreting psychometric evaluations

•Ability to work across multiple business units

•Organized, systematic and good communication skills

•Demonstrated capability in impact and influence

•Fluent in English

Qualifications

•Degree in Education or Organizational Behavior and Development. Bachelor of Business or Hospitality Management (Major Org behavior)

Experience

•Should have 1-2years experience in an HR role (Regional and Unit) within a major customer focused organization. Experience in developing, delivering, outsourcing and implementing training and development initiatives for a large, diverse organization

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.