Cargo Sales Team Leader

4 days ago

Da Nang Metropolitan Area, Vietnam ITL Corporation Full time ₫1,500,000 - ₫3,000,000 per year

CARGO SALES & RESERVATION TEAM LEADER

(This position will work for Air Cargo sector- GSA/GSSA Service)

Working location:
 11th Floor, Summit Building, 350 Nguyen Van Linh, Thac Gian, Thanh Khe, Da Nang, Vietnam.

JOB DESCRIPTION

Key Responsibilities: Revenue Growth and Air Cargo Customer Management

1. Sales & Business Development

  • Proactively conduct sales activities (both outdoor and indoor) to agents for cargo to fill up flights.
  • Execute sales visits to develop and strengthen cooperative relationships with customers.
  • Market Analysis: Identify and analyze target markets and potential clients within the specified area to achieve committed load factor, Revenue, and Profit targets.
  • Negotiate and handle the draft contract with customers.

2. 
Customer Relationship & Service Quality Management

  • Manage the entire customer lifecycle (current and new customers), providing service information, rates, space availability, and flight schedules.
  • Maintain strong relationships with Key Accounts and professionally handle disputes and escalations.
  • Address service issues, provide updates, and support customer requirements.
  • Monitor credit terms and accounts receivable status.

3. 
Operations & Internal Coordination

  • Manage allocation and flight load to maximize Revenue & Profit.
  • Follow up and coordinate closely with other departments and customers to comply with the regulations of the Airline principal.
  • Assign tasks and manage the quality of reservations and customer service.

4. 
Reporting & Strategy

  • Communicate developments, trends, and opportunities in the market to management.
  • Provide strategic recommendations for the Sales strategy.
  • Complete sales activity reports and performance reports as assigned by the Cargo Supervisor.

REQUIREMENT:

  • Having 2-3 years of Air Cargo Sales experience at Airlines, co-loader or forwarder companies (air freight sales of forwarders or sales for airlines).
  • Having knowledge of Cargo Industry, customer service processes, procedures & products, and booking tools;
  • Bachelor's degree in Aviation/Business Administration/Foreign Trade Economic, Logistics, Supply Chain.
  • Having knowledge about Aircraft type/ULD, Air Cargo is a plus point.
  • Fluent in English (4 skills).
  • Good in Microsoft Office Suite (Word, Excel, Outlook) and data analysis.
  • Be willing to work overtime and follow the airline's work schedule.
  • Strong communication and customer focus.
  • Ability to work independently and as part of a team.
  • Positive attitude and a willingness to learn.

BENEFITS:

  • In this position, you will have the opportunity to work and expand your network with Airlines.
  • Competitive salary and attractive benefits and
    Incentive.
  • At least 12 days of annual leave and holidays according to Government regulations.
  • Participate in professional training courses related to Air Cargo as well as internal training courses to develop soft skills.
  • Participate in company engagement activities (company trip, family day, sporting day,…) as well as contribute ideas to build the company (Innovation award).

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