Customer Service cum Operations Supervisor
5 days ago
Charter Link Logistics (CTL)
is recognized as a world-famous leader in neutral LCL ocean cargo consolidation. Established in 1998, the group started out from Hong Kong and quickly expand to over 68 owned offices worldwide, we are expanding in Vietnam and looking for talent in Da Nang offices.
Location: Da Nang City
Job descriptions:
* Customer Service:
Prepare the tarriff, sailing schedule, local charge, support sales and follow up with customer to increase winning ratio.
Provide quotation to agents, partners, customers.
Build relationship with carrier/ airline.
Create and manage daily booking.
Planning cargo loading.
Update shipping details to agents and closely monitor shipments until cargo arrive destination safely.
Capturing customers/agents requirements and provide fast response.
Complete KPI goals set by BOD, performs all other duties as assigned and requested by BOD.
* Operations:
Responsible for the Branch Manager of the Import-Export and Logistics Department.
Coordinating the daily operations, ensuring efficient implementation of all operational processes.
Responsible for handling customers/agent's freight needs by capturing customers/agent's requirements and providing fast response, providing value added service: customs declaration, cargo inspection, etc.
Responsible for maintaining and developing positive relationships and cooperation with shipping lines, airlines, seaports, vendors for all source out services relating, ensuring goods transportation takes place favorable & safe, follow company rules.
Improve competitiveness through cost management, purchasing and vendors management, and tariff building according to work assignment.
Responsible for managing and training the Operations team, improving the team's work performance and service quality.
- Responsible for handling customer complaints and resolving problems, improving customer satisfaction index.
Responsible for managing the Operations team to key in all revenue/cost into Company's system correctly. Check file & closed file ending month.
Monthly volume report sends to BOD.
Complete KPI goals set by the Boards of Directors.
Job requirements:
- Have +3 years of equivalent experience in Customer Service and Operations/Documentation,
especially LCL experience.
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Proficient in English.
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Ability to adapt and work effectively within a variety of situations
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Customer and service oriented.
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Background in Freight Forwarding/Shipping and Logistics.
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Hard working and able to work under pressure
Benefits & Opportunities:
-
13th month Salary and monthly KPI Bonus.
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Annual leave/Health care
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Full salary insurance, other attractive welfare.
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Working in a dynamic, friendly and professional environment and world's biggest FCL/LCL network.
Contact:
Tòa nhà Summit Building, 350 Nguyễn Văn Linh, Phường Thanh Khê, Thành phố Đà Nẵng.
Working time: from 08:00AM to 17:00PM (From Monday to Friday), rotating work on Saturday morning.
Email:
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