Moderation Team Leader

4 days ago

Da Nang, Da Nang, Vietnam Gear Full time $2,200,000 - $4,500,000 per year


Working Location: Thanh Khe, Danang

Job Description:

Gear Inc. is looking for qualified candidates to join our Moderation team as Moderation Team Leaders (Full-time). Ideal candidates will join our team to assist in the daily operational supervision of 15-25 content moderators, ensuring all performance metrics, and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from internal teams or clients) promptly. Your responsibilities are:

  • Subject Matter Expert to all operations functions (People, Performance, Process);
  • Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
  • Set goals for individual and team levels and ensure to achieve targets;
  • Manage team scorecard performance and retention goals;
  • Identify performance-related issues, develop Corrective Action - Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
  • Supervise team members about attendance and adherence compliance with organization policy;
  • Provide mentoring, coaching and direction to team members;
  • Handle clients' inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
  • Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
  • Follow communication procedures, guidelines, and policies.
  • Be able to report on data or team and/or team members performance, overall condition/state to immediate supervisor proactively and as needed.

Job Requirement:

  • Good English communication;
  • Have experience in people management and team leadership;
  • Strong communication skills (both written and verbal);
  • Proficient skills with Google platform (Google Sheet, Google Doc, Google Slide) and other platforms;
  • Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
  • Personal traits and self-management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Benefits:

1. Salary and Benefits

  • Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End of year bonus) and annual salary review;
  • Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
  • Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
  • Annual health check, annual flu vaccination;
  • Summer vacation (Paid days off and bonus);
  • Paid leave (12 days/year).

2. Working Environment

  • We work 5 shifts, amounting to 40 hours per week (Monday-Sunday), arranged by the company;
  • International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign expats;
  • Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
  • Training and career development opportunities.

  • Team Leader

    4 days ago

    Da Nang, Da Nang, Vietnam Gear Full time $20,000 - $60,000 per year

    ResponsibilitiesProvide mentoring, coaching, and direction to team members (of approximately 15-25 members); Handle client inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance...

  • Workforce Management Analyst

    5 days ago

    Da Nang, Da Nang, Vietnam Gear Inc. Full time

    The successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team. The main responsibilities include, but are not limited to:1. Workforce Planning and SchedulingResponsible for day-to-day operations reporting to the Regional Workforce...

  • Realtime Analyst Workforce Management

    4 days ago

    Da Nang, Da Nang, Vietnam Gear Inc Full time ₫15,000,000 - ₫35,000,000 per year

    The successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team. The main responsibilities include, but are not limited to: 1. Workforce Planning and SchedulingResponsible for day-to-day operations reporting to the Regional Workforce...

  • Data Analyst

    4 days ago

    Da Nang, Da Nang, Vietnam Gear Inc Full time ₫2,000,000 - ₫4,000,000 per year

    About the job Data Analyst The successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team. The main responsibilities include, but are not limited to: 1. Workforce Planning and SchedulingResponsible for day-to-day operations reporting to the...

  • Data Analyst

    4 days ago

    Da Nang, Da Nang, Vietnam Gear Full time $20,000 - $60,000 per year

    About the job Data AnalystThe successful candidate will work directly with senior management to analyze and forecast the workforce capacity to perform the workforce planning and scheduling for our BPO team. The main responsibilities include, but are not limited to:1. Workforce Planning and SchedulingResponsible for day-to-day operations reporting to the...

  • Real-time Data Analyst

    4 days ago

    Da Nang, Da Nang, Vietnam Gear Full time $204,000 - $408,000 per year

    Working Location: Thanh Khe District, DanangJob DescriptionGear Inc. is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for the following tasks, including but not limited to:Monitors real-time work volume and schedule conformance via internal tool to...

  • Quality Analyst

    4 days ago

    Da Nang, Da Nang, Vietnam Gear Full time $20,000 - $50,000 per year

    Gear Inc. is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full time basis. Theideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.Where you will workThanh Khe, Da Nang.Responsibility - Review the implementation & efficiency of quality and inspection systems; Plan, conduct & monitor...

  • Real-Time Data Analyst

    4 days ago

    Da Nang, Da Nang, Vietnam Gear Full time $1,000,000 - $1,500,000 per year

    Working Location: Thanh Khe District, DanangJob Description:Gear Inc is seeking Real-Time Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to: Monitors real-time work volume and schedule conformance via internal tool to...

  • group leader

    5 days ago

    Da Nang, Da Nang, Vietnam Công Ty TNHH Aeon Việt Nam Full time ₫5,000,000 - ₫15,000,000 per year

    Mô tả công việc:(Mức lương: Thỏa thuận)Ensure services available at the supermarket including gift wrapping, return, membership application, VAT invoice issuanceCustomer serviceManpower managementRules and RegulationsOther dutiesCustomer service Make sure money, promotional goods, promotion gift are used properly and for right purposes.Brief...

  • Quality Analyst

    4 days ago

    Da Nang, Da Nang, Vietnam Gear Full time $200,000 - $1,000,000 per year

    Introduction Gear Inc. is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.ResponsibilityConduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;Review track and manage the...