Key Accounts Supervisor

6 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam The HEINEKEN Company Full time ₫10,000,000 - ₫20,000,000 per year

Sales Operations Supervision (40%)

  • Supervise sales activities within the assigned area to ensure sales targets, sales indicators, EOE (main shelf/off shelf ratio, visibility, price communication), and inventory at sales points are met.

  • Coordinate with Planning and related departments (TMK, CS, etc.) to ensure clear implementation of consumer activities, promotional programs, and handle arising issues.

  • Monitor the progress of company activities and programs at the supermarket group in the responsible area.

  • Regularly compile and promptly, accurately, and fully feedback information from the team about competitors, market conditions, and propose timely actions for the team to execute.

  • Actively seek and identify opportunities with a "Strive to Win" spirit to enhance product competitiveness, develop market share/volume for products/brands.

Customer Management (30%)

  • Execute sales routes and customer visits as per regulations (distribution, delivery, pricing, display, and sales promotion plans).

  • Evaluate the level and ability to handle issues from customers.

  • Maintain relationships with customers (management, decision-makers) and build new customer relationships within the chain in the responsible area.

  • Proactively think, act beyond expectations, and objectively assess situations before making judgments, decisions, and keeping the customer at the center.

Team Management & Development (30%)

  • Manage and supervise the Merchandiser team to complete company-set targets.

  • Guide and manage the Merchandiser team to fully execute company activities and programs in the responsible area.

  • Ensure team members comply with company policies (including sales route discipline, iSTAR standards, and safety).

  • Actively communicate full content and policies to the team.

  • Motivate and guide the team through field coaching – coaching effectiveness.

Qualifications:

  • Bachelor's degree, preferably in business or marketing.

Experience/Skills Required:

  • Experience in Modern Off Trade within FMCG companies.

  • Strong problem-solving, strategic thinking, and initiative.

  • Excellent planning and communication skills.

  • Advanced proficiency in MS Word, Excel, PowerPoint, and Pivot.

  • Expertise in customer business analysis/management, program execution management, and

direct sales.

  • Strong interpersonal skills.
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