Key Account Manager

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam CREASIA Full time $80,000 - $120,000 per year
  • KEY RESPONSIBILITIES
    1. Client Management
  • Serve as the main point of contact for assigned clients (FMCG / Retail).
  • Understand client business objectives, campaign goals, and KPIs.
  • Build strong client relationships through proactive communication and consistent service.
  • Conduct monthly/quarterly performance reviews and propose improvement plans.
    1. Project Management & Operations
  • Manage project timelines, budgets, and resources to ensure OTIF (On Time – In Full) execution.
  • Work closely with the Field Operation Team to track coverage, quality, and productivity.
  • Coordinate cross-functionally with Procurement, Finance, and HR for smooth project delivery.
  • Ensure 100% liquidation reports and documentation are submitted accurately and on time.
    1. Financial & Cost Control
  • Monitor project budgets, costs, and profitability.
  • Ensure budget variance ≤ ±3% and achieve assigned GP% targets.
  • Track billing, collection, and ensure timely client payments (DSO ≤ 45 days).
    1. Reporting & Data Analysis
  • Review field data, analyze performance, and share insights with clients.
  • Support clients with actionable reports on coverage, compliance, visibility, and sales trends.
  • Collaborate with the Tech/Data team to optimize dashboard use and reporting accuracy.
    1. Team Leadership & Collaboration
  • Supervise Account Executives and coordinate with Field Supervisors.
  • Develop teamwork, discipline, and client-focused mindset.
  • Support training, coaching, and career growth within the account team.
  • ·
  • QUALIFICATIONS & COMPETENCIES
  • Education:
  • Bachelor's degree in Business, Economics, Marketing, or related fields.
  • Experience:
  • 3–5 years of experience in Account Management, Field Marketing, or Sales Operations.
  • Experience in FMCG or agency environments is highly preferred.
  • Strong financial understanding (budgeting, costing, P&L).
  • Skills:
  • Excellent communication, negotiation, and stakeholder management.
  • Strong project management and problem-solving skills.
  • Data interpretation and reporting proficiency (Excel, Power BI, Google Sheets).
  • English: professional working proficiency.
  • Qualities:
  • Integrity and accountability.
  • Compassion and collaboration.
  • Drive for excellence and innovation mindset.
  • Ability to lead under pressure and multitask across projects.

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