Senior Director, Head of Consulting

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. The incumbent will be part of VCA geographic team cluster of Indonesia, Philippines, Vietnam, Myanmar and Cambodia (IPVMC) markets, and will be responsible in leading and growing consulting engagements with Visa's clients in Vietnam. The team is involved in a comprehensive range of consulting services and solutions to our clients, that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy and data-driven portfolio management decisions.

If you like to use a fact-based, data-driven solutions to solve for business problems that deliver value and enable Vietnam clients to win more business, you should apply.

What a Head of VCA does at Visa:

As Sr. Director Head of VCA for Vietnam, you will be leading Visa Consulting and Analytics engagements for Vietnam. In this role, you are expected to:

• Cultivate relationship with Visa's clients and partners - Issuers, Acquirers, and Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in customer life cycle management, new product development and launches 
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa's rich value-added services (VAS) from functions such as Marketing, Products, Risk and Merchant Solutions teams
• Lead and drive client conversations, business development, including executive meetings to secure strategic projects
• Develop propositions by closely working with Account Executives, promoting the solutions with external clients and, executing and delivering the consulting engagement to clients
• Enable growth and improve profitability across our clients' payment business through portfolio management and segment expansion
• Own and deliver consulting revenue targets using Visa Consulting and Analytics service lines and practice areas, and actively manage value in kind in our client deals

This role has dual reporting to the geographic Head of VCA for IPVMC (Indonesia, Philippines, Myanmar, Vietnam and Cambodia) cluster and the Country Manager of Vietnam. 

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having the Consulting Director in-market in Vietnam. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Projects you will be a part of:

As part of the team you will get opportunity to work on strategically important projects for clients.

• You might be working with an issuer client to assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to the Bank
• You will also be involved in client pitches, to bring strategic thinking in bringing together a compelling proposition to help Visa win clients and deepen partnerships
• You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take action such as running marketing campaigns to drive payment card activation and usage, changing policies or processes, launching new products, opening new channels, among other things
• You will provide thought leadership and advisory service to our clients in the face of changing regulation and market landscape impacting business revenue streams

What you will need:

• MBA or equivalent education, certifications and/or business background
• In-market experience and/or knowledge of local language and culture as well as regulation and industry trends
• Minimum 15 years of experience in retail banking, card issuing or consulting to retail banks
• Understanding of card issuers' P&L and cardholder life cycle
• Understanding of P&L of other players in the payment ecosystem, particularly acquirers and sellers
•  Knowledge of emerging trends in the local payment landscape including Fintech
• Storyboarding and data storytelling including strong Excel and PowerPoint skills
• Understanding of statistical analysis, machine learning, modeling, scoring schemes, etc.
• Willingness to travel 40% within Vietnam

What will also help:

We are looking to hire candidates that have already accumulated a variety of experience, you will be curious about the payments industry, results-driven and client-centric. As a candidate you should have:

• Deep experience in consulting, corporate strategy, or business management
• Demonstrated ability to manage complex projects with excellent project management skills
• Superior analytical and problem-solving skills, logical thinker with demonstrated intellectual and analytical rigor
• Strong internal team and external client stakeholder management with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data, make actionable recommendations, and tenacity to implement
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Solutions-focused mindset

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.