Senior Client Consulting Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. The incumbent will be part of VCA geographic team cluster of Indonesia, Philippines, Vietnam, Myanmar and Cambodia (IPVMC) markets, and will be responsible for consulting engagements with Visa's clients in Vietnam. The team is involved in a comprehensive range of consulting services and solutions to our clients, that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy and data-driven portfolio management decisions.

What a Sr. Manager does at Visa:

The Sr. Manager will be a key member of the Visa Analytics and Consulting (VCA) team in Vietnam. As a Sr. Manager, you will undertake consulting engagements for Visa clients in Vietnam, and partner with VCA, Business, and Technology teams across the organization to enable portfolio growth and improved profitability in clients' payment card business.

In this role, you are expected to:

• Cultivate relationship with Visa's clients and partners - Issuers, Acquirers, and Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in the area of customer life cycle management, new product development and launches
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa's rich value-added services (VAS) from functions such as Marketing, Products, Risk and Merchant Solutions teams
• Develop propositions by closely working with Client Relationship Managers, promoting the solutions with external clients and, executing and delivering the consulting engagement to clients
• Enable growth and improve profitability across our clients' payment business through portfolio management and segment expansion
• Deliver consulting revenue stream via the use of Visa Consulting and Analytics service lines and practice area
• Support the IPVMC VCA team in managing strategy, reporting and operations
• If you like to use a fact-based, data-driven solutions to solve for business problems that deliver value and enable Vietnam clients to win more business, you should apply. 

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Review Qualifications:

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

MBA or equivalent education, certifications and/or business background

In-market experience and/or knowledge of local language and culture as well as regulation and industry trends

What you will need:

We are looking to hire candidates that have already accumulated a variety of experience, you will be curious about the payments industry, results-driven and client-centric. As a candidate you should have:

8+ years of experience in retail banking, card issuing or consulting to retail banks

Understanding of card issuers' P&L and cardholder life cycle

Knowledge of emerging trends in the local payment landscape including Fintech

Storyboarding and data storytelling including strong Excel and PowerPoint skills

Understanding of statistical analysis, machine learning, modeling, scoring schemes, etc.

Strong organizational and business planning skills

Willingness to travel 30% within Vietnam

What will also help:

Deep experience in consulting, corporate strategy, or business management

Demonstrated ability to manage complex projects with excellent project management skills

Superior analytical and problem-solving skills, logical thinker with demonstrated intellectual and analytical rigor

Strong internal team and external client stakeholder management with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organization

Excellent presentation skills, including strong oral and written capabilities

Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently

Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data, make actionable recommendations, and tenacity to implement

Strong commercial acumen, with experience in working on business/value cases that prove ROI

Solutions-focused mindset

Projects you will be a part of:

As part of the team you will get opportunity to work on strategically important projects for clients.

You will have the opportunity to work on a variety of clients – card issuers, acquirers, sellers, fintech and other non-traditional partners

As an example, you might be working with an issuer client to assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to the Bank

You will also be involved in client pitches, to bring strategic thinking in bringing together a compelling proposition to help Visa win clients and deepen partnerships

You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take action such as running marketing campaigns to drive payment card activation and usage, changing policies or processes, launching new products, opening new channels, among other things

You will provide thought leadership and advisory service to our clients in the face of changing regulation and market landscape impacting business revenue streams

Internally, you will have the capacity to support the Head of VCA IPVMC in strategy and business planning

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.