IT Helpdesk/ IT Support

6 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam DIGI-TEXX VIETNAM Full time $12,000 - $42,000 per year

DIGI-TEXX is a 100% German-invested company specializing in Business Process Outsourcing and Digital Services. For the last 22 years, DIGI-TEXX has established itself as a trusted service provider for key industries such as Healthcare, Banking, Finance, Insurance, and E-commerce. With headquarters in Quang Trung Software City, Ho Chi Minh City, Vietnam, and three other branches, we leverage AI and automation technologies to offer high-quality, reliable, and scalable solutions that prioritize data security, process efficiency, and operational excellence.

We are seeking an
IT Helpdesk Specialist
to ensure the smooth operation of our technology systems. This role is vital in keeping business operations uninterrupted and secure by maintaining networks, hardware, and software, protecting data from cyber threats, and supporting employees with technical issues.

What You'll Own & Drive

  • Provide technical support via phone, email, and chat.
  • Diagnose and resolve hardware/software issues, LAN/WAN connectivity problems.
  • Manage user accounts, permissions, and mailboxes (Active Directory, LDAP).
  • Track, categorize, and resolve support tickets; escalate urgent cases.
  • Apply security measures (OS updates, antivirus, monitoring logs).
  • Support backup, disaster recovery, and data protection solutions.
  • Train users on new or updated IT systems.
  • Report recurring incidents and propose improvements.

Your skills and experience

  • University/College degree in IT or equivalent.
  • Minimum 1 year in IT support.
  • Virtualization (VMWare), AD/LDAP management.
  • Networking services (DHCP, DNS, HTTP, S/FTP).
  • Backup/recovery solutions and disaster recovery planning.
  • Familiarity with Linux environments and basic web technologies (HTML/XML).
  • Strong problem-solving, teamwork, planning, and communication.
  • Good English communication (B1+).
  • Preferred Certifications: Google/AWS/Azure Cloud, CEH, CISSP.

What we offer

Caring Mental & Physical Recreation:

  • Hybrid working (based on project status)
  • 13th month salary + performance bonus
  • Social insurance on full salary
  • Premium Health insurance
  • Annual company trip; team building activities
  • Club activities
  • Annual health check

Caring Career & Development:

  • Clear Career path
  • Foreign language & International technology-related certifications sponsoring
  • Well-equipped facility
  • Soft skill workshops
  • Tech seminars
  • Recognition Awards
  • Annual Performance review

Location:
Anna Building, Quang Trung Software City, District 12, Ho Chi Minh City, Vietnam

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