Group Leader

6 days ago

Da Nang, Da Nang, Vietnam Công Ty TNHH Aeon Việt Nam Full time ₫15,000,000 - ₫30,000,000 per year

Mô tả công việc:

(Mức lương: Thỏa thuận)

Responsible for monitoring online orders to achieve online Sales target, delegate job to staff to monitor, confirm orders and customer service for better sales approach.

Handle online order in daily basis to complete all orders in time with effective quality of work.

Escalate of all problems/complains to assure they are satisfactory resolved.

  1. Online Sales management

  2. Customers service

  3. Expense control

  4. Rules and Regulations

  5. Online Sales management

  6. To manage group to handle online orders in daily basis to complete all orders in time with effective quality of work
  7. To ensure all customers' inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner.
  8. To train staff about process, flow, order monitoring, customer service, etc….
  9. Follow key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
  10. To manage & allocate staff shifts & working time to ideally handling all orders & requests from customers.
  11. Coordinate with related departments ( Operation, warehouse, Transport, Accounting…) to deliver company's products to customers effectively & efficiently.
  12. Make verbal or written daily, monthly reports related to sales online chanel
  13. Update and change the price, promotion whitelist follow MD and OP HQ plan
  14. Record and follow issues in Omni channel to all related departments for on time decision making.
  15. Customers service
  16. Manage customer enquiry for all on-line channels with fast & appropriate response
  17. Escalate of all problems/complains and get advice from leader & manager to assure they are satisfactory resolved
  18. Update all related issues regarding the orders for further coordinating with customer
  19. Follow customer's trend, comment, feedback and report
  20. Expense Control
  21. How to improve effective cost per working hours for staff (sales, picker)
  22. Manage materials and equipments reasonably
  23. Rules and Regulations
  24. Follow approved project development strategy
  25. Follow company's policies, rules and regulations.
  26. Check, monitor, remind and guide staff to contribute work follow deadline
  27. Other tasks or responsibilities as assigned by superiors

Chức vụ: Nhân Viên/Chuyên Viên

Hình thức làm việc: Toàn thời gian

Quyền lợi được hưởng:

Quyền lợi

  • Monthly bonus based on revenue
  • 13th month bonus & MBO
  • Health care insurance
  • Full salary social insurance
  • Participate in senior management training programs
  • Annual promotion basic

Yêu cầu bằng cấp (tối thiểu): Trung cấp

Yêu cầu công việc:

Yêu cầu ứng viên

  • College/Vocational College
  • At least 2 year experience, including 1 year as GL in Supermarket
  • Be able to work at shift & on Public holidays.

Kỹ năng ưu tiên

  • Strong communication and problem solving skills.
  • Computer literacy: Word and Excel
  • Strong counting and calculation skills are required
  • Customer service skills: Customer service minded
  • Team work skill: Actively promote team work
  • Leadership: Acting leadership by example

Yêu cầu giới tính: Nữ

Ngành nghề: Dịch Vụ Khách Hàng,Khách Sạn,Nhà Hàng - F&B

Trung cấp

2 - 4 năm

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