Customer Success Manager

Customer Success Manager

Permanent contract  - Hanoi

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn't stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we're always on the lookout for new tech-enthusiasts to join the team With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

INTRODUCTION

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn't stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we're always on the lookout for new tech-enthusiasts to join the team With more than 50 years of experience and a presence in over 100 countries around the world, we are 2,500 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

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2. Position Summary:

The primary function of this position is to develop Consumables and Parts (C&P) sales (sharpening belts, blades, drills, and rolls consumables such as paper or polyethylene) in the Viet Nam Region. The position also includes establishing account plans respecting Group requirements. This requires documenting potentials contributing to the growth of the company.

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2. KEY RESPONSIBILITIES:

Within our customer accounts, the jobholder will:

• Develop a strong strategy within the region leading to improved sales of consumables and parts
• Develop Business Relationships between customers and Lectra in order to ensure a profitable long-term presence within the Customers' organizations
• Participate, build and implement a strategy of frame supply agreements across the major strategic accounts in coordination with the corporate C&P structure
• Build and implement a strategy of General agreements toward key customers in coordination with the corporate C&P business development team.
• Achieve or exceed the objectives in respect of internal rules
• Help to maximize our market penetration, our service differentiation and the company image
• Define proposal drafting, quotations and lead negotiations
• Launch marketing actions specific for consumables and parts
• Logistics and order follow-up
• Activity and opportunity follow-up/reporting (spare parts/consumables, technical activities)
• Tools used: Salesforce – Oracle EBS - Office

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2. POFILE

• Technical background and education in a technical field mechanics, electronics, etc.
• 5 years or above of relevant experience related to manufacturing environment (ideally within consumables and parts activity) with a minimum of 2 years in direct B2B sales
• Dynamic, tenacious and autonomous
• Computer literate (Office software, Internet…) to be able to find information and master the offer, as well as ensuring reporting
• Ability to cope with constant pressure
• Sound negotiating skills respecting Lectra sales rules (no discount oriented)
•  Well organized and good in time management in order to well achieve yearly action plan
•  Capacity to handle a multitude of ongoing issues and an incisive mind to ensure focusing on priorities, both operational and business development, long and short term
•  Ability to challenge tradition with clear and, coherent arguments along with ability to achieve respect from technical colleagues
• Valid Driving license
• Fluent in English (written and spoken), Chinese Mandarin is a plus

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2. TRAVEL:

• The position is based in Hanoi, Viet Nam
•  There will be 50% of traveling required to subsidiaries and customer sites