Complaints & Customer Experience Management

Job SummaryThe Customer Experience & Complaints Management is responsible for overseeing customer complaints related to aftersales services, ensuring timely and satisfactory resolution, and enhancing overall customer experience. This role requires strong analytical skills and the ability to leverage data insights to improve processes, service quality, and...

Job Overview:We are looking for a Customer Service Quality Supervisor to ensure top -quality customer service across our Dealer and Distributor network according to Vinfast standards. You will monitor, evaluate, and improve customer service processes while managing roadside assistance quality to enhance the overall customer experience.Key...

With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking "Apply", submitting your resumé/CV and/or participating in VinFast's recruitment process, you agree that you have read VinFast's Personal Data Protection Policy ("Policy") posted ...

Order Processing:Handle and manage sales orders from dealers/distributorsEnsure timely and accurate processing of orders.Coordinate with relevant departments to ensure smooth order fulfillment.Parts and Accessories Distribution:Coordinate the shipment of parts and accessories to market warehouses.Monitor inventory and ensure adequate stock levels at market...

Position: Talent Pool - Regional After -Sales Operations Management Division: VinFast Vietnam After -Sales Service Workplace: Hanoi, with overseas assignments as designated 1. Position Objective Responsible for managing, coordinating, and overseeing all after -sales operations within the assigned region to ensure efficient service performance, optimized...

With respect to all your personal data shared to VinFast in the application and the entire recruitment process of VinFast, by clicking "Apply", submitting your resumé/CV and/or participating in VinFast's recruitment process, you agree that you have read VinFast's Personal Data Protection Policy ("Policy") posted ...

About usOriginating from Vietnam, VinFast is committed to the vision of becoming a global smart EV brand. VinFast has laid the foundation for the electric car and motorbike industry in Vietnam while passionately promoting the worldwide EV revolution.With its Customer -First philosophy, VinFast relentlessly innovates and converges intellectual fundamentals in...

ACG_3093_JOBOur client is a top -notch technology company that is looking for a qualified candidate to join their firm.Develop project implementation plans including project scope, cost, resources, procurement, and risk management.Execute project deployment according to the approved plan.Perform procedures and processes such as payments and project...

• Responsible for leading triaging of vehicle software defect reports (bugs) from multiple sources (including internal and customer -facing issues) into their appropriate components or teams • Coordinator Issue from Suppliers and VinFast system teams, VinFast Program teams to build a roadmap for software issues resolution • Own, maintain, develop, and...

JOB BENEFIT - Laptop - Insurance - Travel opportunities - Incentive bonus - Health checkup - Training & Development - Salary review - Annual Leave **Customer experience management**: - Working with MKT and RT to build up and manage customer experience journey - Collecting and analyzing customer feedback to improve online and offline services - Evaluate,...