Issue management lead engineer

4 days ago

Hanoi Ha Noi Vietnam VinFast Full time $750,000 - $1,500,000 per year

• Responsible for leading triaging of vehicle software defect reports (bugs) from multiple sources (including internal and customer -facing issues) into their appropriate components or teams • Coordinator Issue from Suppliers and VinFast system teams, VinFast Program teams to build a roadmap for software issues resolution • Own, maintain, develop, and improve the defect management process. • Ensure that the information provided in defects is complete, up -to -date, and follows the defect management process • Collect the requirements on defect management tools and facilitate their development and extension by the internal and external service providers. • Actively monitor incoming defects and rate the severity of the defects Identify and provide metrics/statistics to measure the arrivals and resolution of defects. • Lead first level triage (L0) with SMEs from ESPs/Suppliers and VinFast to help identify clear software issue module owner(s) • Work with internal and external development team to ensure that defects have clear ownership and that the next steps are clearly defined • Support Program quality gates meetings for Software issues • Lead SMEs from ESPs/Suppliers and VinFast development teams to build a roadmap for software issues resolution • Develop bug trend reports on a per -component and per -release basis • Provide visibility into the latest ticket status and highlight items that appear to have stalled • Develop weekly software issues status reports and trending report • Identify and implement process & tool improvements to improve software issue resolution times Requirements • Minimum 5 years of professional experience in Software Development/ Project management • Experienced with defect management and working with cross -functional teams in a firmware environment • Experience with software development lifecycle and methodologies, such as Agile • Experience with software issue and configuration management tools, such as Jira, GIT, IBM rational, etc. • Willingness and authority to drive problems to a solution • Experience with project management tools • Experience in working in complex organizations • Must have the ability to operate under intense time pressure. • Ability to build a strong relationship with internal customers, influencing and persuading where appropriate and resolving any conflicts • Ability to explain the lifecycle processes and articulate knowledge of Software issue Management to a wide audience • Must possess excellent verbal and written communications skills in English. • Education: Bachelors in an Engineering field, Masters preferred

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