Software Technical Support Specialist

2 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam Murex Full time

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.

Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. 

Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You'll be part of one global team where you can learn fast and stay true to yourself.

The Operate team provides Murex customers 24/7 technical support to restore normal operations with minimal impact on clients' business. Along with incident management, Operate provides problem management and operability feedback to evolve the application, enhance user experience and reduce total cost of ownership for both clients and Murex. In order to support efficiently all types of critical incidents, the team has become highly skilled in collaborating cross functionally and working under pressure while continuously learning new skills/technologies and obtaining transversal application knowledge in a rapid evolving environment.

Role Overview:

The Operate engineer will provide technical support with incident management practices on the Murex platform and Murex production chain while maintaining a high level of quality for both internal and external clients.

Role Responsibilities:

  • Provide on-premises and cloud-based technical support while maintaining effective working relationships with internal and external clients.

  • Analyze and manage incidents and propose solutions according to the Service Level Agreements (SLAs).

  • Analyze Mx.3 application code and troubleshoot application errors, crashes, and performance issues.

  • Identify underlying root causes for recurring problems to improve the overall service of the team.

  • Identify potential technology enhancements to improve the technical support where possible.

  • Contribute to the knowledge database build and update.

  • Write and update documentation covering technical aspects of the Murex platform delivered to the clients.

  • Write troubleshooting procedures "How to's" and other in depth technical documentation for internal utilization.

  • Share knowledge and expertise with team members and coach newcomers to leverage on technical skills.

  • Provide technical support to Murex offices as internal clients relying on other technical experts in Murex (System team, development team, architecture…) in order to enable them to focus on their own core business.

To be successful in the role, you should have:

  • Communication Skills: Good written and verbal communication skills in English are mandatory.

  • Flexibility to adjust working hours, including modified shifts (e.g., starting and finishing earlier, weekend, and holiday shifts.)

  • Bachelor or Master's degree in engineering or computer science from a reputable university

  • 0-2 years relevant experience in troubleshooting technical issues

  • Good Programming Skills: Java, C/C++ (Python is a plus) - Ability to read and understand code is necessary

  • DB Skills: SQL (query building and performance analysis), DBA skills for Sybase and Oracle a plus

  • Advanced problem solving and decision making skills

  • Learning agility and ability to work under pressure in a continuously evolving environment

  • Client orientation

  • Cross group collaboration and team work

  • Technical Documentation Specialist

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Luna Base AI Full time ₫900,000 - ₫1,200,000 per year

    About LunaLuna is the world's first fully AI-powered software development platform, enabling startups and enterprises to turn ideas into software—10x faster. We automate every step from requirements to deployment, empowering builders to create smarter and scale effortlessly.OverviewWe are seeking aTechnical Documentation Specialistwith a strong technical...

  • IT Support Specialist- Up to 18K/year

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Crossian Full time $18,000 per year

    Top 3 reasons to join usTop-notch Annual IncomeModern Office & PerksUnlimited Growth OpportunitiesJob descriptionABOUT THE ROLECrossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach $100 million of...

  • Software Technical Architect

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Collaboration Betters The World Full time $80,000 - $120,000 per year

    OverviewAbout Collaboration Betters The WorldCBTW is a global independent tech consultancy group. With a team of more than 2,700 talented tech specialists on the ground in over 35 cities across Europe, the USA, Asia, Australia and Africa, we serve clients of all sizes. We believe collaboration betters our world. Our unique open ecosystem model allows us to...

  • Technical Product Marketing Specialist

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Opswat Full time

    The Position OPSWAT is looking for an experienced Technical Product Marketing Specialist for the My OPSWAT Central Management product line. You will work closely with team members from product development, product management, design, digital marketing, sales, and sales engineering to help drive the planning and tactics of our product marketing strategy. In...

  • Software Implementation Specialist

    6 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam FUJIFILM Business Innovation Vietnam Full time

    About the CompanyJoin our dynamic and expanding solution business team as a Solution Implementation Specialist. In this role, you will be responsible for implementing and configuring Complex Software Solutions to FBVN direct customers. This position will work on Enterprise Solution product provided by FBVN, such as eForm, ECM, IDP and RPA (excluding printing...

  • Information Technology Support Specialist

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Datalogic Full time

    ROLE MISSIONReporting directly to Local ICT Manager. The Service Desk specialist will work directly with users from various departments, delivering technical support and customer service by efficiently resolving IT-related issues. This role serves as the frontline of IT support, providing timely assistance, maintaining system integrity, and fostering a...

  • Technical Support Specialist

    2 weeks ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Ubique Systems Full time ₫30,000 - ₫60,000 per year

    Job Title: End User SupportLocation: Ho Chi Minh Cty, Vietnam - OnsiteDuration: 12 Months - Fixed Term EmploymentLanguage: Fluent in both - English & VietnameseRoles & Responsibilities:Resolve technical issues and requests onsite that remote functions are unable to address.Excellent technical knowledge in all key areas of EUS technologies, e.g.Windows and...

  • Senior Technical Project Manager – Automotive Chiplet Software

    4 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Bosch Global Software Technologies Vietnam Full time

    COMPANY INFORMATIONBosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH - one of the world's leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of...

  • Technical Project Manager

    6 days ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam WATA Software Full time

    Thông tin tuyển dụngVị tríGiám Sát - Hạn nộp30/04/2025 - Số lượng cần tuyển1 người - Giới tínhKhông yêu cầu - Kinh nghiệmTừ 5 đến 6 năm - Bằng cấpKhông yêu cầu - Nơi làm việcTPHCM - Lĩnh vựcIT/CNTT - IT Phần mềmMô tả công việcNội dung công việcDevelop identified solutions with...

  • Technical Product Specialist

    1 week ago

    Ho Chi Minh City, Ho Chi Minh, Vietnam Asia Strategic Holdings Full time

    Key Purpose of the Job:The Technical Product Specialist acts as the expert link between daily operations and platform governance, working closely with users, Country IT teams, and the Technical Product Lead to provide specialized technical support and platform governance for CRM and business applications across multiple countries. This role ensures stable...