Information Technology Support Specialist
3 days ago
ROLE MISSION
Reporting directly to Local ICT Manager. The Service Desk specialist will work directly with users from various departments, delivering technical support and customer service by efficiently resolving IT-related issues. This role serves as the frontline of IT support, providing timely assistance, maintaining system integrity, and fostering a culture of continuous improvement and user satisfaction.
KEY RESPONSIBILITIES
- Act as the first point of contact for all IT service requests and incidents.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Escalate complex problems to appropriate teams while maintaining ownership and communication.
- Ensure accurate documentation of issues, solutions, and user interactions in the ticketing system.
- Contribute to knowledge base articles and user guides to empower self-service and reduce recurring issues.
- Support onboarding/offboarding processes, including account setup and device provisioning.
- Maintain a high level of professionalism, empathy, and technical expertise in all interaction
s.
QUALIFICATIONS/REQUIREMENTS
- Bachelor's degree in IT, computer engineering, software engineering, computer science or equivalent
- Around 02 years of experience in IT Service Desk
- Understanding all components of a pc and how all those components are working together
- Understanding all component of the laser printer and how it works
- Good at windows 10/11, Ubuntu is a plus
- Have working experience with Azure and Intune management
- Basic knowledge of active directory, DHCP, DNS
- Basic knowledge in networking: Lan/VLan, WAN, VPN
BENEFITS:
- Working day: from Monday to Friday (08:00 AM- 4:30 PM), One Smart working day per week.
- Salary and Allowance: Competitive.
- Incentive, Reward and Bonus: Outstanding employee award with attractive bonus, semi-annual KPI reward, Long term incentive for key positions and Annual bonus.
- Company's labor policy completely pursuant to Vietnam labor legislation: working conditions, social & health insurance paid based on gross salary.
- Mobility: Global mobility program in US and/or Italy.
- Benefits: Free meals (Breakfast & Lunch), transportation allowances, accident insurance 24x24, premium health care insurance. including dependents; gifts for Vietnam national days, scholarship for children of employees.
- Exciting leisure: Sport activities, corporate parties, company trip once a year, monthly teambuilding.
-
Information Technology Specialist
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Payreto Full time $40,000 - $60,000 per yearWHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesEquipment ProvidedOpportunity for an indefinite contractPosition OverviewThe primary responsibility of the IT Specialist is to provide world-class IT support by responding to tickets and requests professionally and promptly, resolving tickets and requests efficiently, ensuring all...
-
Information Security Specialist
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam UOB Full time $30,000 - $60,000 per yearAbout UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
Information Technology Supervisor
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam MEDLOG Transport & Logistics Full time $40,000 - $80,000 per yearMEDLOG is an independent inland transportation and logistics provider, present in over 80 countries with more than 15,000 employees. MEDLOG offers door-to-door tailored solutions as well as large off-dock storage facilities to an ever-growing customer base. The company invests in its own assets, such as inland logistics platforms, warehouses, trucks,...
-
Head of Information Technology
5 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Group C-level Full timeResponsibilitiesIT Strategy & Leadership Develop and execute the organization's overall technology strategy aligned with the company's vision. Serve as the key advisor to the CEO and senior leadership on all IT-related matters. Lead, mentor, and manage the IT leadership team across functions.Application Development Oversee internal systems and platforms...
-
Information Technology Intern
1 week ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Uncle Bills Vietnam Full time $700,000 - $1,400,000 per yearJob PositionVacancy: IT InternQuantity: 01Form: Full-time InternshipLocation: Office - 214 Nguyen Van Huong, An Khanh Ward, Ho Chi Minh City, Viet NamStart Date: ASAPJob ResponsibilitiesAssist in the implementation, configuration, and daily operation of the Odoo ERP system.- Collect and analyze business processes to recommend solutions and convert manual...
-
Information Technology Manager
5 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam PALAZZO - Sheraton Saigon Grand Opera Hotel Full timeKey ResponsibilitiesIT Operations & InfrastructureOversee all IT systems including internal servers, email, web, internet, hardware, software, internal switchboard, and accounting networks.Ensure system stability, reliability, and data security across all platforms.Design and maintain the company's technology architecture including servers, PCs, laptops,...
-
IT Support Specialist- Up to 18K/year
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Crossian Full time $18,000 per yearTop 3 reasons to join usTop-notch Annual IncomeModern Office & PerksUnlimited Growth OpportunitiesJob descriptionABOUT THE ROLECrossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach $100 million of...
-
Information Technology Intern
3 days ago
Ho Chi Minh City, Ho Chi Minh, Vietnam Pharmacity Full timeRole DescriptionPharmacity is looking for02 Internsto join our Technology team in the following areas:Machine Learning / Data Science InternWeb Developer Intern (Frontend/Backend/Web app)You will support the team in developing technology solutions and improving operational efficiency through data-driven and web-based applications.Main responsibilitiesML/DS...
-
Information Technology Infrastructure Manager
2 weeks ago
Ho Chi Minh City, Ho Chi Minh, Vietnam PALTech Company Limited Full timeJob Purpose:The Infra Manager leads the strategic planning, development, and management of the organization's IT infrastructure. This role ensures infrastructure scalability, efficiency, and alignment with strategic goals. Responsibilities include guiding the technology operations team, overseeing infrastructure projects, managing daily IT operations, and...
-
Ho Chi Minh City, Ho Chi Minh, Vietnam PERSOL APAC Full time ₫2,500,000 - ₫7,500,000 per yearPosition:Senior IT Specialist (Signed contract with PERSOL)Location:Nexus Building, 3A - 3B Ton Duc Thang, Sai Gon Ward, Ho Chi MinhWorking time:Mon – Fri (9 AM - 6 PM)Purpose of Role:Ensure PIPO VN IT/IS achieves and maintains compliance with SBV requirements, and act as liaison between PIPO global team and VN regulators for IT/IS...