Shop - Account Manager, Books & Stationery (Vietnam)

7 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam TikTok Full time $38,000 - $80,000 per year

Responsibilities
The Books & Stationery team drives one of the fastest-growing categories in the FMCG cluster at TikTok Shop. We work with publishers, distributors, and top brands to deliver inspiring, accessible, and high-quality products to users. Our team focuses on data-driven category growth, seller development, and building engaging shopping experiences across the TikTok ecosystem.

In this role you will be responsible in delivering impact on the growth of merchants, by acquiring, and helping the sellers to succeed on platform, as well as delivering best customer experience by providing best service.

Roles & Responsibilities:

  • Acquire and incubate brands, principals and big merchants that contribute large GMV share

  • Build and maintain relationships with merchants, negotiate and secure best deals based on campaign or seasonality

  • Discover new collaborative opportunity that suitable with merchants' short-term and long-term development plans and build JBPs

  • Maintain service quality provided by seller - low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction

  • Manage mid-and-long tail merchants by leveraging scalable incubation and management programs and tools

Qualifications
Minimum Qualifications:

  • Minimum Bachelor's Degree or above

  • 3+ years experience in e-commerce; direct experience in relevant categories preferred

  • Excellent interpersonal and negotiation skills

  • Proficient in English

Preferred Qualifications:

  • Attention to detail, affinity with numbers, logical and problem-solving skill

  • Strong connections with brands and big sellers are preferred

  • A good team player, fast learner and open to changes

  • Proficient in Excel and PowerPoint

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

​

Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

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