HR Operations Specialist

OVERVIEW
As a HR Operations Specialist, you will play a pivotal role in driving efficiency, compliance, and innovation across People & Culture (P&C) operations. You will be responsible for optimizing systems, processes, and vendor relationships while ensuring data integrity and risk control. This role is ideal for someone who thrives in a fast-paced environment, has a strong analytical mindset, and is passionate about improving talent acquisition infrastructure and programs.

MAIN
RESPONSIBILITIES

• Process & Controls Development: Design, implement, and maintain HR processes with strong internal controls, ensuring compliance with laws (labor, privacy) and best practices.

• Monitor and manage compliance-related activities within P&C operations.

• Determine appropriate workflows, documentation standards, and traceability methods.

• Partner with Risk and Control teams to ensure GRACE items are addressed and documented.

• Risk Identification & Mitigation: Proactively identify HR risks (turnover, data security, compliance gaps, employee relations issues) and develop strategies to control them, potentially using data analytics.

• HRIS & Data Integrity: Oversee HR system data entry, accuracy, and security; ensure data quality and integrity, acting as an owner for HR systems.

• Compliance & Audits: Monitor HR regulatory changes, conduct policy and compliance audits, and ensure procedures align with legal requirements.

• Operational Support: Serve as an escalation point for complex HR inquiries, manage HR-related projects, and ensure timely execution of operational tasks.

YOUR
SKILLS AND EXPERIENCE
Essential Skills & Experience:

• Strong understanding of HR operations, compliance, and risk management principles.

• Proficiency with HR Information Systems (HRIS) and data management.

• Analytical skills for identifying risks, analyzing data, and improving processes.

• Excellent communication for reporting, and stakeholder collaboration.

Core Focus Areas:

• Protecting employee data and ensuring continuity of operations.

• Minimizing legal and financial risks from HR activities.

• Streamlining HR processes for efficiency and effectiveness

Experience:

• 4+ years in HR Operations, with a focus on operational excellence.

• Strong analytical thinking to identify and solve problems

• Proven experience managing systems, vendors, and process improvement initiatives.

• Familiarity with global TA practices and local labor market dynamics.

THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

2. Attractive salary

3. 20-day paid annual leave and 7-day paid sick leave

4. 13th month salary and Annual Performance Bonus

5. Premium healthcare for yourself and family members

6. Monthly allowance for team activities

7. Premium welcome kit and occasional gifts of appreciation

8. Extra benefits on your work anniversary

9. Exciting career and development opportunities

10. Large scale products with modern technologies in banking domain

11. Clear roadmap for career advancement in both technical and leadership pathways

12. Access to digital learning platform such as Udemy

13. Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

14. Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

15. Sponsored English course with native teachers

16. Opportunity for training in Australia

17. Professional and engaging working environment

18. Hybrid working model and excellent work-life balance

19. State-of-the-art & modern Agile office

20. Food and beverages in the office pantry

21. Employee Assistance Program to improve your physical and mental health

22. Annual team activities and company events

23. A solid and talented team behind you - great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST
NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you

If this excites you, let's have a chat over a cup of coffee

It's more than just a career at NAB

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.

It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you. Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's a good time to see what more you can find at NAB.

A diverse and inclusive workplace works better for everyone. At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

Please note unsolicited CVs from agencies will not be accepted.