Business Operations

About GHN

Giao Hàng Nhanh (GHN) is one of Vietnam's leading logistics companies, proudly delivering exceptional services with the commitment: "Smarter, Faster, More Cost-Effective." GHN empowers millions of businesses to optimize their operations while creating thousands of jobs for the Vietnamese workforce.

Founded with the mission to revolutionize the logistics industry and guided by a technology-driven vision, GHN continuously integrates advanced technological solutions into every delivery. This enables streamlined operations, enhanced delivery performance, and a fast, safe, and efficient customer experience - serving a wide range of clients including E-commerce platforms, retailers, and individual consumers.

With a nationwide network spanning all 34 provinces and cities, a forward-thinking innovation strategy, and robust logistics infrastructure, GHN continues to affirm its position as a pioneer in Vietnam's rapidly growing E-commerce and logistics sector.

Why Join GHN

This is a pivotal opportunity to join a rapidly growing e-commerce delivery leader in Vietnam, where your contributions will directly impact our strategic direction and market position. You will be part of a team that embraces cutting-edge technologies, data-driven innovation & discruption to solve real-world problems and enhance millions of lives. We offer a dynamic and collaborative environment where you can leverage your expertise, grow professionally through challenging projects, and make a significant impact on our success.

About the Category Management Department

The Category Management Department at GHN is the pivotal, data-driven unit responsible for driving operational excellence and strategy execution in the SME segment. We translate business objectives into high-performance processes by focusing on:

• Strategic Pricing & Planning: Developing pricing models and executing sales/business plans.
• Policy & Process Optimization: Setting clear policies and streamlining daily operations for efficiency.
• Risk & Compliance: Implementing rigorous internal controls and ensuring system compliance.

Our work is built on a data culture and defined by the core principles of Timeliness, Consistency, and Accuracy.

Job Summary

We seek a results-oriented Category Executive to ensure the effective translation of SME strategy into operational reality via system configuration and execution. The role centers on the control and optimization of critical processes, particularly Pricing and Sales Compliance. The Executive acts as the central link for policy deployment to the Sales Team and utilizes data analysis extensively to monitor performance, compliance, and generate actionable insights, adhering strictly to the principles of Timeliness, Consistency, and Accuracy.

Key Responsibilities:

A. Pricing & System Execution (60% Operational Focus)

This section focuses on the accurate configuration, control, and execution of core pricing and sales processes.

1. Pricing System Configuration & Catalog Management

2. Design & Configuration:
   Design pricing tables (based on strategy/sales requirements) and create necessary files for accurate system configuration.

3. Catalog Management:
   Store and maintain the official pricing catalog, ensuring its integrity and accessibility.
4. Contract Setup:
   Configure surcharges and contract-related parameters on the system for customer agreements.
5. Workflow & Visibility:
   Accurately set up price approval workflows (between configuration staff and management) and control visibility for the Sales Team.

6. Legal Compliance:
   Monitor, store documentation, and coordinate with the Legal department for necessary legal registration of pricing tables.

7. Sales Process Execution

8. E-form Execution:
   Drive the execution of standard business processes designed on e-forms.

9. Operational Management:
   Manage critical operational tasks such as customer lead transfer, account changes, and enterprise eKYC.

10. Price Reconciliation & Risk Control

11. Price Reconciliation:
    Perform reconciliation of pricing and surcharges (e.g., monthly return fees) to address sales price variances.

12. Commitment Reconciliation:
    Conduct project/volume-based reconciliation to adjust preferential prices/discounts based on customer volume commitment achievement.
13. Risk Control:
    Perform reconciliation checks to control risks related to sales scope, pricing, and potential process abuse (e.g., cheating, promotion misuse).

B. Reporting & Business Planning Support (40% Data Analytics Focus)

This section focuses on providing strategic data, tracking performance, and supporting planning cycles.

1. Reporting & Performance Tracking

2. Revenue Tracking:
   Prepare and monitor actual revenue vs. target reports for sales teams (Region/Head Office).

3. Planning Support:
   Assist with sales forecast updates (Yearly to Weekly) and target sales allocation.

4. Incentive & Optimization

5. Incentive Support:
   Support incentive calculations based on the published Scheme (e.g., fixed business commission structure/calculation).

6. Data-Driven Optimization:
   Utilize robust data analysis to monitor operational performance, reinforce the data culture, and provide actionable recommendations for process optimization.

Qualifications:

1. Experience & Education

2. Experience:
   Minimum of
   1 year
   of proven experience in a practical, data-focused role (e.g., Operations Executive, Data Analyst, or Business Analyst).

3. Sector Preference:
   Strong preference for candidates with experience in
   high-execution, data-intensive environments
   (e.g., E-commerce, Logistics, or E-wallet).
4. Key Advantage:
   Prior experience in owning
   system configuration (Operational Admin)
   and executing
   reconciliation/risk control tasks
   (e.g., managing pricing tables).

5. Education:
   Bachelor's degree or higher in Economics, Business Administration, Data Analytics, or a related field.

6. Core Skills & Mindset

7. Operational & Control Mindset:
   Ability to exercise operational executive thinking, demonstrate
   process ownership
   , and maintain high accountability for data/configuration
   Accuracy
   .

8. System Skills:
   Practical experience managing and performing
   system configuration (Admin tasks)
   on platforms like CRM or specialized Pricing Configuration/Admin tools.
9. Core Integrity:
   High integrity and strong sense of
   data security
   , especially regarding sensitive pricing and business strategy information.

10. Soft Skills:
    Excellent organizational and time management skills (adhering to
    Timeliness
    ). Strong communication and collaboration for cross-functional work.

11. Technical & Analytical Proficiency

12. SQL:
    Proficiency in SQL query is mandatory.

13. Excel:
    Advanced ability to use
    Excel
    for data extraction, reconciliation processing, and in-depth analysis.
14. Bonus Skills:
    Experience with Python or Power BI Tools is a plus.

Benefits:

• 13th-month salary, performance bonuses
• Health insurance, Social insurance, and Unemployment insurance
• Medical insurance
• Annual health checkup
• Annual salary review
• Internal and external training opportunities