Learning And Development Manager

2 days ago

Vietnam IHG Full time
Description
  • Directing/Managing everyday activity, planning, and assigning work, ensuring you always have the right staffing numbers.
  • Developing your team and improving their performance through coaching and feedback, and creating performance and development goals for colleagues.
  • Training colleagues to make sure they deliver with compliance and to the standards we expect.
  • Driving a great working environment for teams to thrive - linking up departments to create a sense of one team.
  • Promoting teamwork and quality service through daily communication and coordination with other departments.
  • Recommending or initiating any People & Culture-related actions where needed.
  • Analyzing training needs of the hotel in general and individual departments, and developing strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review.
  • Familiarize yourself with the IHG HR and Training Standards, localizing where necessary.
  • Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved.
  • Helping create the department's annual budget and the setting of departmental goals.
  • Monitoring budget and control expenses with a focus on food, beverage, and labor costs….
  • Ensuring that Department Heads abide by their responsibilities of employee training against departmental SOPs.
  • Producing monthly training reports for your Manager and the General Manager, including: Internal Training Programs conducted. External training programs attended. Maintaining all hotel training records.
  • Establishing a training library of books, videos, journals,s and audiovisual materials to assist trainers in their training programs and for staff personal development.
  • Designing, producing, and implementing training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective.
  • Attending departmental training sessions and critiquing performance.
  • Use IHG benchmarks to monitor the success of training programs and amend your efforts accordingly. E.g.: ESPS, GSTS, achievement of budget, etc.
  • Assisting Department Trainers in preparing and conducting departmental training and assessing accordingly.
  • Preparing and monitoring training programs.
  • Obtaining a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training.
  • Liaising with other IHG Learning & Development Managers to share experiences and resources.
  • Liaising with educational institutions conducting hospitality and training courses.
  • Maintaining current information and records of suppliers of training resources and materials.
  • Delivering briefings on all internal programmes to executive management and department heads.
  • Contributing towards regional activities as directed by the Regional Director of Human Resources / General Manager.
  • Providing input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines.
  • Coaching, counseling, and disciplining staff, providing constructive feedback to enhance performance.
  • Regularly communicates with staff and maintains good relations.
  • Working with Superior in the preparation and management of the Department's budget.
  • Championing colleagues' engagement activities.

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