CSR Senior Manager

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Prudential Vietnam aims to "touch and enhance every Vietnamese household= bring peace of mind to every Vietnamese families" through sustainable growth and responsible business practices.

The CSR Senior Manager plays a pivotal role in shaping and executing impactful community initiatives that align with national priorities, sustainability goals, and Prudential's business objectives. This role is instrumental in building strategic partnerships with government bodies, media, and civil society to amplify Prudential's social and environmental impact under the Group umbrella and Prudence Foundation guidance.

Job Responsibilities / Phạm vi công việc

1. Strategic Leadership & Stakeholder Engagement

2. Develop and lead the CSR and sustainability strategy in alignment with Prudential's business goals and Group/Prudence Foundation frameworks.

3. Collaborate with Business Function Heads and Group stakeholders to ensure CSR initiatives support core business priorities and ESG (Environmental, Social, Governance) objectives.
4. Build long-term partnerships with national and local government authorities to address public concerns, support government sustainability agendas, and promote inclusive development.
5. Maximize CSR and sustainability impact to enhance Prudential's reputation and gain support from key external stakeholders including media, civil society, and environmental advocates.
6. Design and implement meaningful, community-focused campaigns that reflect local needs while staying aligned with Group direction and sustainability principles.

Sustainability Integration

• Identify opportunities to embed sustainability into CSR programs, including climate resilience, financial inclusion, health, and education.
• Monitor and report on environmental and social impact metrics in line with Group ESG reporting standards.
• Advocate for responsible business practices and support internal awareness and training on sustainability-related topics.

• Ensure CSR initiatives contribute to long-term societal value and environmental stewardship.

• Compliance & Governance

• Ensure all CSR and sustainability initiatives comply with internal policies, Prudence Foundation guidelines, and local regulatory requirements.

• Work closely with Legal, Risk, and Compliance teams to assess and mitigate risks associated with CSR activities.
• Maintain accurate documentation and reporting for audits, regulatory reviews, and internal governance processes.
• Implement controls and monitoring mechanisms to ensure ethical conduct and transparency in CSR execution.

• Uphold data privacy, anti-corruption, and financial integrity standards in all CSR-related partnerships and transactions.

• External Relations & Communications

• Establish and maintain strong relationships with media, PR agencies, and external partners to promote CSR and sustainability initiatives.

• Lead proactive media engagement and storytelling to highlight Prudential's social and environmental contributions.
• Monitor industry trends and provide competitive analysis and benchmarking to inform CSR and sustainability strategy.

Cross-functional Collaboration

• Foster synergies between CSR, Sustainability, and other departments (e.g., Marketing, Communications, Legal, Risk) to ensure integrated execution.

• Act as a key liaison between Prudential Vietnam and Prudence Foundation for program alignment, sustainability reporting, and impact measurement.

• Team Management & Development

• Recruit, coach, and develop CSR team members to build a high-performing, impact-driven unit.

• Conduct regular performance reviews and support individual development plans.
• Manage the CSR and sustainability budget effectively, ensuring optimal resource allocation and ROI.
• Represent CSR in internal committees and contribute to broader organizational initiatives, including ESG governance.

Job Requirements / Yêu cầu

Qualification:

• Bachelor's degree in communications, Public Relations, Marketing, or related field. Master's is a plus.

Experiences & Competencies:

• Minimum 7 years of experience in Corporate Communication or PR, with strong internal communication experience.
• Proven ability to influence senior stakeholders and work cross-functionally.
• Experience in life insurance, finance, or complex, regulated industries preferred.
• Excellent storytelling, writing, and verbal communication skills in both Vietnamese and English.
• Strong cultural awareness, empathy, and ability to translate business strategies into engaging narratives.
• Demonstrated leadership and ability to thrive in a dynamic, purpose-driven organization.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.