Store Manager

2 days ago

Biên Hòa, Đồng Nai, Vietnam Recruitment Agency Vietnam Full time

JOB DESCRIPTION

Title: Center Leader Salary Grade 12

Location: Bien Hoa - Dong Nai

Department: ABOs & Customer Experience Country Vietnam

OVERVIEW RESPONSIBILITIES

Manage the overall daily Center operations efficiently in compliance with operational policies,

standards & procedure, at high levels of customer service satisfaction, overall responsibility for

managing and developing employees according to business needs.

CAREER LEVEL


• Oversee and manage all Center operation in compliance with approved policies and procedures


• Ensure high level of customer service performance according to corporate requirements


• Monitor & control Center Fix Assets in line with Fix Assets policies


• Manage Center workforce to meet business requirements and growth

JOB SPECIFIC RESPONSIBILITIES

  1. Customer Activities Management


• Oversee and optimize the entire customer journey, including registration, order placement, and payment processes.


• Implement strategies to enhance the overall product experience for customers, ensuring satisfaction and loyalty.


• Counter support in rush hour & big season


• Onsite Leadership support for WH Team

  1. Outsource Service Management


• Take charge of security and cleaning operations through effective management of external service providers.


• Collaborate with vendors to maintain high standards of security measures and cleanliness within the mini center.

  1. Team Performance Management


• Lead and inspire a customer-centric team, setting clear performance expectations.


• Provide regular feedback, coaching, and training to team members to enhance their skills  and capabilities.


• Implement performance metrics and key performance indicators (KPIs) to drive team productivity and achieve service excellence

  1. Facility & Admin Management


• Mini Expo Execution


• Meeting room (handover facility & Booking confirmation)


• Building Landlord & Licenses

REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND/OR RELATED EXPERIENCE*

Education Related Experience (years): Bachelor's degree or higher in Business Administration, Hospitality, or related areas

At least 3 years of total experience, with minimum 1 years in supervisory positions in Customer Service, Store Management, or in customer-related disciplines.


• English: Communication


• Good in Microsoft Office


• Familiar with CRM

Required Knowledge, Skills, Abilities and/or Related Experience:

  • Strong planning, organizational, and people management skills.

  • Customer-oriented mindset with excellent customer service, relationship building, and stakeholder management abilities.

  • Effective communication, influencing, collaboration, and team-building skills.

  • Skilled in critical thinking, problem-solving, and quick learning with high accountability.

  • Able to work independently, under pressure, and adapt to changing situations.

  • Proficient in reading and writing English.

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