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Client Growth Partner

2 weeks ago

Ho Chi Minh City, Ho Chi Minh, Vietnam CREATORY Full time ₫60,000,000 - ₫120,000,000 per year

A, GENERAL DESCRIPTION

At CREATORY, we redefine the concept of an agency by embracing innovation and technology at the forefront of the digital age. Building on our success in influencer marketing, we offer comprehensive solutions, including IP management & development, content creation, community building, brand social channels, IMC planning, and e-commerce activation. With a forward-thinking approach, we help brands amplify their presence and drive growth in the ever-evolving digital landscape.Our clients include leading Korean and Vietnamese corporations such as LG, CJ, Orion, Mirae, and NH Securities.

As a

Client Growth Partner

, you will play a key role in the

overall health, retention, and growth of a designated client portfolio. This role requires a strong blend of strategic marketing expertise, financial acumen, and exceptional relationship management skills to ensure client satisfaction and drive profitable revenue growth.

B, MAIN RESPONSIBILITIES

Strategic Client Relationship Management

  • Serve as the senior, primary point of contact and trusted advisor for all client stakeholders, including C-level executives.
  • Proactively develop and nurture deep, long-term relationships to ensure high client satisfaction and retention metrics are met or exceeded.
  • Anticipate client needs, industry trends, and business challenges to position the company as a strategic partner.

Account Strategy and Growth

  • Develop and lead the overarching marketing strategy for each account, ensuring alignment with the client's specific business objectives and KPIs.
  • Identify, pitch, and secure upsell and cross-sell opportunities (e.g., new projects, expanded scope) to drive predictable, profitable account growth.
  • Manage contract renewals, negotiations, and service level agreements (SLAs) to maximize account profitability.

Project Oversight and Delivery Coordination

  • Act as the
    internal champion

for the client, translating their business needs into clear, actionable briefs and strategies for internal delivery teams (Creative, Research, Tech, etc.).
- Oversee the execution of projects, ensuring that quality deliverables are provided on time and within budget.
- Manage client feedback, handle escalations, and resolve complex service issues quickly and diplomatically.

Financial and Performance Accountability

  • Accountable for the profitability (P&L) and financial health of the assigned client portfolio.
  • Review, analyze, and present detailed performance reports (ROI, KPI tracking, budget utilization) to both internal leadership and clients.
  • Ensure accurate forecasting, billing, and timely invoicing throughout the project lifecycle.

C, REQUIREMENT

  • Experience:

5+ years of proven experience in Account Management, Client Services, or a similar client-facing leadership role (preferably within an agency or B2B industry).
- Strategic Acumen:

Demonstrated ability to create and execute complex, data-driven marketing or business strategies.
- Communication:

Exceptional verbal and written communication skills (for client pitches, reporting, and team briefing).
- Leadership:

Experience in managing and mentoring a team, driving collaborative performance.
- Technical Proficiency:

Proficiency with CRM software (e.g., Salesforce, HubSpot) and strong analytical skills (Excel/data analysis).

D, WHY CREATORY

  • Attractive Commission & Incentive Structure

: Competitive commission rates and performance-based bonuses to reward your contribution and business growth.
- Full Support for Work Expenses

: The company covers transportation, client meetings, business lunches/dinners, and communication costs, allowing you to focus fully on building client relationships.
- Exposure to Top Korean & International Clients

: Work closely with major Korean corporations and partners such as LG, CJ, Orion, Mirae, NH Securities, Samsung, Lotte, Kakao, NCSoft, Nexon, Netmarble, and more. A unique opportunity to expand your professional network and gain experience with high-profile clients.
- Flexible & Hybrid Working

: Enjoy a hybrid work model with flexible working arrangements, giving you autonomy and balance while collaborating effectively with the team.
- Professional Growth & Learning

: Collaborate with a highly experienced, multicultural team and gain insights into digital marketing, influencer campaigns, content solutions, and innovative business models.
- Career Development: Clear growth path, mentorship, and opportunities to take ownership of projects and explore leadership roles within the company.Hybrid working policy
- Additional Perks:

13th salary, 15 annual leaves days, annual health check, special insurance packages, company devices, team-bonding activities.

E, ADDITIONAL INFORMATION

  • Recruitment Process
  • 10 - Minute Phone Screening: (Only qualified candidates will be contacted by the HR team. Thanks for understanding)
  • 1st Interview (Onsite) with CEO
  • 2nd Interview (Onsite) with Head of Dept
  • Office: Doan Nhu Hai, W13, D4, HCMC
  • Working hour: 10:00 - 19:00, Monday - Friday
  • Visit us on:
    Website
    &
    Facebook

Thank you for your application