Manager, Client Management

2 days ago

Ho Chi Minh City, Ho Chi Minh, Vietnam DKSH Full time $50,000 - $100,000 per year

Job Summary
About DKSH:
DKSH's purpose is to enrich people's lives. For 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 37 markets across Asia Pacific, Europe, and North America. We employ over 28,000 specialists and produced net sales of CHF 11.1 billion in 2024.

Why It's Great to Work at DKSH:
At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference

Consumer Goods
DKSH Consumer Goods is a leading distributor and market expansion services partner for fast-moving consumer goods, food services, and luxury & lifestyle companies. Headquartered in Switzerland, DKSH Consumer Goods operates in 20 markets across Asia Pacific, Europe, and North America, employing

14,250 specialists and producing net sales of CHF 3.4 billion in 2024.

Job Summary:

  • Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients

*General Responsibilities*

  • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
  • Review business and marketing plans in coordination with clients to achieve overall business objectives and profitability
  • Facilitate and lead business integration process for new clients to ensure smooth client integration
  • Manage and monitor profit and loss and expenditures to minimize unnecessary cost and risk
  • Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
  • Take necessary actions to resolve clients' operational issues/service complaints
  • Lead business communications and business review meetings with clients' management teams
  • Act as the main gateway between clients and DKSH to maintain business relationships and to maximize the level of client satisfaction
  • Establish and maintain a proactive network of relationships between DKSH and clients

Functional Skills And Knowledge

  • Demonstrate strong understanding of clients' industry/business/products
  • Demonstrate strong client management and communication skills
  • Proven project management skills
  • Strong analytical background and knowledge of statistical analysis methods
  • Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
  • Demonstrate fluency in English, both written and spoken
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

  • Bachelor's degree in Business Administration, or an equivalent degree

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