Senior Manager, Strategic Account Management, HCC

7 days ago

VNM Ho Chi Minh Ho Chi Minh City Le Duan, Vietnam MSD Full time $200,000 - $300,000 per year

Job Description

POSITION OVERVIEW:

The role is responsible for developing and implementing customer HCC strategies, translating brand plans into tailored educational marketing programs to drive consideration. Working with marketing, Business Development, internal teams and external partners, the role builds annual and launch plans for strategic accounts - defining objectives, activities and budgets - and oversees flawless execution. It monitors customer, MNC and regulatory changes, and ensures commercial funds are used efficiently to deliver ROI and comply with company and alliance guidelines.

PRIMARY ACTIVITIES:

  • Own customer's HCC strategy development with marketing support & translating brand strategy into customer marketing plan for HCC to robust educational activity to enhance consideration.

  • Work closely with internal & external in building out annual plan/launching plan to define the objectives & the activity plan for HCC & budget for strategic account customer, considering the business plan & marketing strategy.

  • Working close with Business Development Manager being responsible for planning & execution of initiative of marketing access model.

  • Supervising excellent execution of HCC plan with strategic Account customer.

  • Monitor & determine the impact of changes in customer strategy, MNCs strategy & Regulation.

  • Ensuring commercial fund used efficiently, driving the right ROI & complying with company & alliance funding guideline.

QUALIFICATIONS:

Education:

  • Bachelor's degree in Life Sciences, Healthcare, Business, Marketing, or a related field (a university degree in business or marketing is preferred); an advanced degree is a plus.

Competencies:

  • Customer marketing strategy

  • Brand to customer plan translation

  • HCC educational program design

  • Annual & launch partnership planning

  • Campaign execution oversight & quality control

  • MKT investment & ROI optimization

  • Stakeholder alignment

  • Regulatory & customer strategy awareness

  • Measurement & MI reporting

Required Skills:

Account Management, Account Management, Agile Methodology, Brand Strategy, Business Negotiations, Business Planning, Client Service, Communication, Customer Experience Management, Customer Marketing, Customer Relationship Management (CRM), Customer Strategy, Digital Marketing, Direct Marketing, Management Process, Marketing, Marketing Strategies, Market Research, Medical Care, Omnichannel Management, Pricing Strategies, Product Management, Quality Management, Stakeholder Relationship Management, Strategic Market Analysis {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

12/30/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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