Bilingual Medical Facilitator

Job Overview:

R&R Beauty Aesthetic is seeking a versatile and proactive Bilingual Medical Facilitator to join our team. This role combines patient coordination, administrative support, and customer service to ensure a seamless experience for our inpatient and outpatient clients. You will also support marketing initiatives and payroll tasks, providing comprehensive assistance to both patients and the clinic team. This is a mid-level position that requires strong communication skills and the ability to manage multiple responsibilities in a fast-paced, patient-centered environment.

Key Responsibilities:

1. Coordinate the full patient journey
   — schedule appointments, surgeries, and follow-ups; arrange travel and hospital logistics; and ensure a smooth experience from arrival to aftercare.
2. Consult and guide patients
   — conduct consultations to understand goals, explain procedures, and connect walk-in patients with the right specialists.
3. Serve as a bilingual liaison
   — communicate between international patients and local medical staff, providing accurate translation and real-time interpretation.
4. Support clinic operations and administration
   — handle patient records, invoicing, databases, and basic payroll tracking to ensure efficient clinic management.
5. Assist with marketing and content
   — capture and organize pre/post-procedure photos and patient testimonials professionally and confidentially.

Requirements:

Qualifications

• Minimum Diploma required; Bachelor's degree preferred.
• 1–4 years of professional experience in coordination or client service, ideally within a medical or healthcare environment.
• Prior experience in translation, supported by a valid translation certificate, is an advantage

Language & Communication

• Professional fluency in both English and Vietnamese (written and verbal). English proficiency should be equivalent to IELTS 6.0 or higher.
• Professional, empathetic demeanor when interacting with patients and staff.
• Strong organizational and time-management skills.

Work Environment & Expectations

• Strong comfort level in a medical setting — must be comfortable with the presence of blood and needles.
• Ability and willingness to travel frequently between hospitals, clinics, and hotels.
• Able to work 6 days per week (Tuesday to Sunday, 9:30 AM – 6:30 PM).
• If required to work on a Monday, a replacement rest day will typically be provided on Sunday.
• Flexibility to work outside regular hours, including weekends and public holidays, based on patients' medical and travel schedules.

Technical & Administrative Skills

• Experience with general administrative tasks.
• Basic photography skills for patient documentation purposes.
• Proficiency in using computers, online communication tools, and data systems.

What We Offer:

• Competitive basic salary (15–20 million VND/month)
• Overtime pay
• 12 days of annual leave and 8 days of paid sick leave
• Opportunities for training, certification, and career growth
• Supportive, patient-centered work environment

Company Description:

R&R Beauty Group is a premier aesthetic enterprise with operations in Singapore and Ho Chi Minh City. Through our medical tourism arm, R&R Beauty Aesthetic, we connect international clients with a trusted network of accredited plastic surgeons, dentists, and hospitals in HCMC. Our R&R Beauty Clinic, located in Thao Dien, offers a comprehensive range of minimally invasive cosmetic treatments and provides dedicated aftercare for surgical patients. With a team of qualified medical and aesthetic professionals, we are committed to delivering a seamless, world-class experience centered on patient safety, comfort, and satisfaction.