Non-voice Customer Support Representative

3 days ago

Hanoi, Hanoi, Vietnam Channelwill Full time
The Role:
  • Respond to customer inquiries and provide technical assistance in a timely and professional manner.
  • Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
  • Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
  • Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
  • Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
  • Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
  • Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.
Ideal Profile:

Important Note:

Due to specific business requirements, we are currently considering candidates only from the following locations: Malaysia, Thailand, Laos, Vietnam, Pakistan, India, Philippines, Kenya and Morocco.

  • Minimum 1 year of experience in a BPO/customer support role
  • Strong analytical skills to identify customer issues and provide effective solutions.
  • Technical proficiency, including familiarity with the Shopify platform and other e-commerce tools.
  • Ability to multitask efficiently without compromising the quality of customer support.
  • Excellent written communication skills in English, with the ability to convey complex information clearly and concisely.
  • Detail-oriented with a keen eye for accuracy and consistency in all interactions.
  • Empathy and patience to deal with diverse customer needs and concerns.
  • Adaptability to work in a fast-paced and dynamic environment.
  • Proven ability to work independently and as part of a team, displaying a strong sense of responsibility and ownership.
  • Familiarity with eCommerce processes and industry trends is a plus.
  • Familiarity with programming language is a plus.
  • Familiarity with team management is a plus.
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities

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