Sales Support/ Customer Support

2 weeks ago

Hanoi, Hanoi, Vietnam eed436d3-2d59-40c8-a10e-82e206c85957 Full time ₫900,000 - ₫1,200,000 per year
Company Overview:

At TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a strong focus on Cloud Transformation (AWS), Data Modernization, and Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.

We specialize in banking and financial services, retail, manufacturing, and transportation, delivering impactful solutions that address industry-specific challenges and significant market shifts.

Together, we'll build a future where innovation knows no limits.

Role Overview:

We are looking for a Sales Support/ Customer Support who will play a key role in ensuring seamless execution and post-sales success for our top enterprise clients. This role is ideal for someone who is organized, detail-oriented, and customer-focused, with strong coordination and communication skills. You will act as a vital connector between clients and internal teams (Product, Delivery, Engineering), helping to maintain alignment and ensure client satisfaction across the entire customer journey.

Key Responsibilities:
1. Client Support & Coordination
  • Follow through on key post-sales activities including: meeting notes, document handovers, action tracking, and project updates
  • Coordinate closely with internal teams (BA, PM, Developers) to ensure customer commitments are met
  • Log and manage all customer communications and timelines in CRM and other tools
2. Communication & Relationship Management
  • Maintain clear and professional communication with enterprise clients (banking, aviation, fintech, etc.)
  • Serve as a reliable point of contact for operational updates, helping clients feel supported and informed
  • Represent TechX's service excellence and contribute to long-term client trust
3. Internal Collaboration
    • Partner with Account Managers and Sales Coordinators to ensure a seamless customer experience
  • Provide feedback to improve delivery processes and documentation
  • Collaborate on special projects and prepare client proposals, bidding documents, and other client-facing materials
4. Process & Execution Discipline
  • Ensure workflows, documents, and CRM records are properly maintained
  • Operate with a "no task left behind" mindset — small details matter
  • Take ownership of checklists, delivery deadlines, and team schedules
Key requirements:
  • Bachelor's degreein Business, Marketing, IT, or related field
  • 2+ years of experience in Customer Support, Sales Support, Key Account Management, Project Coordination, or Enterprise Support
  • Familiarity with CRM systems, document workflows, and collaborative tools
  • Strong attention to detail and ability to manage multiple timelines and priorities
  • Excellent communication and interpersonal skills, both in Vietnamese and basic English (especially email)
  • Experience working with large clients in banking, aviation, and insurance.
What We Offer
  • Innovative Environment: A dynamic and collaborative work environment where innovation is encouraged.
  • Professional Growth: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.
  • Competitive Package: Competitive salary and benefits package
  • Impactful Work: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success.

Join Our Team

If you are ready to make an impact and drive meaningful outcomes, we invite you to join us on this exciting journey.

Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience

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