Customer Support Executive

5 days ago

Hanoi Capital Region, Vietnam BSS Commerce Full time ₫240,000 - ₫420,000 per year

BSS Group is a leading eCommerce solution provider with over 13 years of experience in the Ecommerce ecosystem, delivering high-quality apps and services to thousands of merchants worldwide. With a proven track record and rapid growth in Shopify app development, we are now expanding our portfolio to build more innovative Shopify apps that empower merchants to scale faster and sell smarter. As we grow, we are looking for passionate and talented members to join our team and shape the future of Shopify solutions.

What we expect you to perform:

  • Respond to customer inquiries and concerns through email, chat, or phone, delivering clear and accurate information.
  • Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.
  • Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
  • Assist the development team in gathering customer feedback, refining the product backlog, and conducting product testing.
  • Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.

Join BSS, if you:

  • Proficiency in English, with an IELTS score of 6.0 – 7.0 or a TOEIC score of 685 – 830.
  • Have strong communication, analytical, and critical thinking skills.
  • Experience in customer service or teaching (tutor, teaching assistant).
  • A minimum of 6 months of experience in Technology, E-commerce, or Marketing (preferred).
  • A major in English Linguistics and Literature (preferred).

To be a BSSer, you will have:

  • Salary: 8-15M VND, with reviews every 6 months.
  • Performance bonus, seniority bonus, birthday gift.
  • Opportunities to improve English skills and to gain hands-on experience in dealing and negotiating with diverse clients.
  • Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
  • Youth and dynamic working environment with 95% members are 9x, we have many
  • clubs: running, football, board games…
  • Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
  • The State statutory holidays and collective activities organized by the Company (travel team building, health care, volunteer…).
  • Other benefits according to the provisions of the Company and the Labor Code.

  • Customer Experience Executive

    7 days ago

    Hanoi Capital Region, Vietnam Flight Centre Travel Group Full time $30,000 - $60,000 per year

    We are looking for creative, travel-loving and service-centric communicator to join Discova as aCustomer Experience ExecutiveAbout The OpportunityThe Customer Experience Executive is the face of our company, providing a superior level of customer service and care. You will act as a liaison, providing product and service information, answering questions, and...

  • Customer Support Agent

    2 weeks ago

    Hanoi Capital Region, Vietnam Gear Inc. Full time $10,000 - $20,000 per year

    About the job Customer Support Agent (Full-time)We're seeking some Customer Support Agents (Full-time) to assist in providing email customer support and customer queries from around the world.Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required....

  • Customer Support Agents Full-time

    3 days ago

    Hanoi Capital Region, Vietnam Gear Inc. Full time $30,000 - $60,000 per year

    We're seeking someCustomer Support Agents Full-time (Night Shift Required)to assist in providing email customer support and customer queries from around the world.Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of...

  • Customer Support Executive

    7 days ago

    Hanoi, Hanoi, Vietnam Ekko Full time ₫3,000,000 - ₫6,000,000 per year

    About EkkoAre you ready to make a meaningful impact in the lives of countless workers? As one of the fastest-growing fintech innovations in the region, our Earned Wage Access (EWA) platform is transforming the way people access their hard-earned salaries. Over the past years, we've developed and tested our groundbreaking product with more than 30 diverse...

  • customer support lead

    2 weeks ago

    Hanoi Capital Region, Vietnam Secomus Technology Full time ₫19,400,000 - ₫24,500,000 per year

    [Hà Nội-Online] Secomus Tuyển dụngRemote Customer Support Lead"Secomus là Công ty Công Nghệ, hiện đang phát triển các dự án lớn phục vụ các website thương mại điện tử trên nền tảng #Shopify cho khách hàng từ Mỹ, Canada và các nước Châu Âu."Secomus luôn chào đón những ứng viên tiềm năng với...

  • Customer Support Collaborator

    2 weeks ago

    Hanoi Capital Region, Vietnam BSS Commerce Full time $53,000 - $137,000 per year

    Job Description:Work with the product team to provide excellent customer supportHelp customers set up and use BSS Commerce Shopify apps.Communicate technical issues to the development team and create follow-up tasks.Keep customers updated on their requests.Report common issues to the product team to help improve our apps.Participate in regular online...

  • Customer Support Manager

    7 days ago

    Hanoi, Vietnam NavigosSearch Full time

    **What We Can Offer**: - Bonus 1. Drive Customer Support Performance. - Empower the team to meet expected goals and support KPIs. - Maintain robust reporting and CS dashboards. - Redesign, and integrate support tools such as Zendesk, Intercom if needed. - Expose a subset of metrics to the executive team as needed. - Achieve efficiency gains over time with...

  • Customer Support Manager

    7 days ago

    Hanoi, Vietnam PIXELZ Full time

    **THE ROLE**: At Pixelz, we believe all our customers deserve the best possible customer experience at every touchpoint, and the Customer Support Manager will be one of the company’s key roles in taking ownership of this strategy. We are looking for the right person to lead our dynamic Customer Support team based in Hanoi, Vietnam that is passionate about...

  • Sales Support/ Customer Support

    2 weeks ago

    Hanoi, Hanoi, Vietnam eed436d3-2d59-40c8-a10e-82e206c85957 Full time ₫900,000 - ₫1,200,000 per year

    Company Overview:At TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a strong focus on Cloud Transformation (AWS), Data Modernization, and Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.We specialize in banking and...

  • Customer Support REMOTE Tiếng Anh giao tiếp

    2 weeks ago

    Hanoi Capital Region, Vietnam Secomus Technology Full time ₫72,000,000 - ₫1,200,000,000 per year

    Công ty Cổ phần Công nghệ Secomus cảm ơn bạn đã quan tâm đến vị trí Customer Support Remote của Chúng tôi1. Mô tả công việc:- Hỗ trợ khách hàng bằng tiếng Anh qua chat, email, GG meeting call.- Đảm bảo sự hài lòng của khách hàng, và đạt được những review 5* từ khách hàng- Kết hợp với...