Customer Experience Executive

5 days ago

Hanoi Capital Region, Vietnam Flight Centre Travel Group Full time $30,000 - $60,000 per year

We are looking for creative, travel-loving and service-centric communicator to join Discova as a
Customer Experience Executive

About The Opportunity
The Customer Experience Executive is the face of our company, providing a superior level of customer service and care. You will act as a liaison, providing product and service information, answering questions, and efficiently resolving any emerging customer or agent issues. This role is essential in maintaining and enhancing the high level of customer satisfaction and exceptional experience that our Discova customers receive.

About You
The Essentials:

  • Degree or diploma in tourism and hospitality or experience in tourism and hospitality is an advantage.
  • Fluent in national local language and intermediate to advanced level of written and spoken English and Japanese.

The Attributes

  • Strong customer care focus.
  • An approachable, open-minded personality with great interpersonal and communication skills.
  • Pro-active and solution focused, turning problems into a resolution quickly.
  • Excellent organisational skills, with the ability to adapt and adjust to changes fluidly.
  • Able to work independently but also collaborate in a team environment to help everyone achieve high quality results.
  • Willing to travel on business when required.
  • Proficient with Microsoft Office applications and Discova's systems.
  • Personally aligned with Discova's company purpose and values.

What You Can Expect
If you are successful, you will find that working with Discova is more than just a job. To be part of Discova is to be in your element. We offer an exciting career progression globally and a fantastic and supportive team culture, unique leave benefits and social events that are the envy of the industry.

About Us
As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova's DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click:

Get in touch now and Discova a world of possibilities

DSVA

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