SOC Leader
7 days ago
Company Description
Viettel Cyber Security (VCS) is a division of Viettel Group, dedicated to protecting digital infrastructures worldwide. VCS conducts in-depth research and analysis for innovative security solutions. Leveraging 100% in-house development, VCS offers comprehensive cybersecurity solutions to protect governments, large corporations, and SMEs against sophisticated cyber threats in the digital age.
Role Description
- In charge of providing services:
MSS 24/7 (Tier 1, Tier 3); Incident Response; Threat Hunting, Security Drills (or equivalent new services) in Southern market (synchronized with Northern services) for 30+ customers in southern region.
Service management and operation:
Organize work within the service team: Evaluate task priorities, delegate and direct service activities, and supervise the process of building and providing services to ensure timely delivery and adherence to quality standards.
Handle customer complaints or concerns: Resolve any customer service complaints or concerns.
Risk management when operating services: Control potential risks, develop response plans, and prevent risks.
Manage a medium team members) in the service team.
Organize training for functional departments about services, service opportunities, strengths and weaknesses of the service compared to competitors in the market.
Perform administrative tasks: Report service status to stakeholders and direct managers.
Qualifications
a) Education level:
Graduated from a regular university with a Good degree or higher majoring in Information Technology, Electronics and Telecommunications,...
English equivalent to 650 TOEIC or higher.
-
Have experience in building, providing, and implementing information security services for 5 to 7 years.
- Relevant certifications such as CISSP, CISM, or equivalent
b) Professional knowledge and skills
-
Understanding the technical characteristics and features of the services being provided:
- Master knowledge of architectures, solutions, infrastructure: ERP, Cloud, IoT, ICS...
- Possess in-depth knowledge of information security mechanisms, architectures, solutions, processes, and technologies.
Understanding of methods of analysis, assessment and forecasting of risks related to services.
Understanding of the business and customer characteristics of the service being provided:
Understand market research skills, apply BCG, Ansoff models,...
- Understand knowledge about service planning and strategy
Have knowledge and skills to manage related parties and participate in negotiations.
Ability to operate effectively:
Mastering service standards and norms domestically and internationally.
- Ability to evaluate current operational capabilities based on goals, processes, organization, performance management and technology. Identify gaps with service standards and norms domestically and internationally.
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Good team management ability:
- Good ability to manage a team/project of 10-20 people
- Ability to conduct periodic assessments of team members and identify areas for improvement..
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