Partner Reconciliation, Shopee Xpress

1 week ago

Ho Chi Minh City, Vietnam Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Process Daily reconciliation & payment/collection, Compensation/Monthly shipping fee reconciliation from all the carriers (Shopee, Social sellers,...) / logistic parties (4PL : BEST, GHN,...) / vendors (Linehaul, ShopeePay counter, BPO vendors..) with high accuracy and on time.
- Work with Finance and Accounting team to ensure transaction details are captured accurately.
- Liaise closely with business lines to manage and ensure smooth payment/collection flow to our customer and partners.
- Active monitoring, review & checking on reports & automations (engaged with Feature & Finance team).
- Work closely with other teams (Key Account Management, Business Development, Business Intelligence, Feature Management, Finance, Customer experience ) to solve payment issues/customers inquiries regarding to Partners reconciliation.
- Review and propose for process improvement.
- Brainstorming with Leader to solve transaction-related issues and improve payment/collection processes if needed.
- Handle project assigned to team, execute action & timeline needed, report block issue & propose solution to high level.

**Requirements**:

- Integrity
- University degree of Economics, Finance, Accounting or related fields
- A minimum of 1-3 years of relevant work experience, e-commerce, logistic experience is preferable
- Proactive and adaptable to a fast-growing environment
- Strong analytical and problem-solving skill
- Strong Microsoft skills
- Ability to interact, explain problems, dialogue, guide and persuade Operators to coordinate
- High sense of responsibility, careful, eager to learn new things.

  • Accounting Team Lead

    5 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Senior Associate, Operation Excellence

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Operations Support

    3 days ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Shopee Xpress

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelInternship- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business...

  • Human Resources Business Partner

    1 week ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentPeople- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees. - Partner with...

  • Operations Excellence Executive

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region...

  • Sorting Center Manager, Operations, Shopee Xpress

    2 weeks ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • User Communication

    2 weeks ago

    Thành phố Hồ Chí Minh, Vietnam Shopee Full time

    Department Operations - LevelExperienced (Individual Contributor) - LocationVietnam - Ho Chi Minh City The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the...

  • Hub Team Leader

    1 week ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Finance Planning

    1 week ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentLegal and Finance- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Legal and Finance teams are pivotal in ensuring that the company is kept compliant, accountable, and primed for success with the right checks and balances. Browse our Legal and Finance team openings to see how you can make an impact with us. -...