Sorting Center Manager, Operations, Shopee Xpress

2 weeks ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Supervise all activities in the assigned facility, which included overseeing team performance, expediting the inbound, sorting and outbound process, and ensuring efficiency.- Daily control performance of operation in Sorting Center(s) in charge (i.e: on-time rate, lost rate, backlogs, etc.) via building and optimizing layouts, processes
- Formulate and implement strategy for the Sorting Center(s) in charge (including flow of goods, define order routes, human resource and space planning, automation machine installation, etc.)
- Recruit and manage a large sorting team to solve day-to-day operational issues and reach short-term and long-term performance goals.
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations

**Requirements**:

- Excellent problem-solving skills and leadership qualities
- Detailed and process oriented, excellent analytical skills
- Excellent communication skills. Can communicate effectively with people from various backgrounds. Can work with all levels of company staff.
- Equivalent experience of a warehouse manager from 3 years and above, same industry experience is a plus. Having experience with warehouse automation is a plus.
- Comfortable delivering and receiving frequent direct written and oral feedback
- Can communicate in English

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