Senior Workforce Budgeting
2 days ago
Department Operations
- LevelExperienced (Individual Contributor)
- LocationVietnam - Ho Chi Minh City
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
**About the Team**:
- We are seeking a detail-oriented and analytical Senior Associate to support the end-to-end budgeting process for our frontline workforce operations across Sorting Centers (SOCs) and First & Last Mile (FLM) hubs. You will play a key role in planning and monitoring labor costs, ensuring alignment with operational targets and cost efficiency goals.
- Budget Planning (Monthly & Quarterly):
- Collaborate with Workforce Planning team to translate operational forecasts into accurate labor cost plans.
- Understand key labor cost drivers, including CPI, overtime trends, and incentive programs.
- Build monthly and quarterly budget plans for each SOC and FLM hub, factoring in headcount plans and productivity targets.
- Partner with finance and operations stakeholders to align on budget assumptions and ensure data consistency.
2. Budget Monitoring & Control (Weekly/Daily):
- Track daily and weekly actual labor costs against planned budgets across hubs.
- Monitor key metrics (e.g., CPO trends, overtime usage) and ensure alignment with targets.
- Identify cost deviations or inefficiencies early and work with hubs to address root causes.
- Escalate budget overages or risks to senior management with data-backed analysis and recommendations.
**Requirements**:
- Bachelor’s degree in Finance, Business or related fields.
- Min 5+ years of experience in budgeting, operations finance, or cost control (experience in e-commerce, logistics, or manufacturing is a plus).
- Strong analytical and numerical skills; proficient in Excel or Google Sheets (BI tools is a plus).
- Clear communication and cross-functional collaboration skills.
- High attention to detail, ability to work with large datasets and operate under tight timelines.
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