International Freight Forwarding Customer Service

4 days ago


Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Yqn Link International Logistics Full time

**Mô tả công việc**:
(Mức lương: 9 - 12 triệu VNĐ)

Main Job Responsibilities:

- Liaise with customer and carrier/Agent in relation to booking shipment, SI submission, VGM submission, BL confirmation, collection BL from carrier, and courier BL to customer.
- 与客户和承运人/代理人就预订装运、SI 提交、VGM 提交、提单确认、到船公司领取提单和快递提单给客户。
- Work efficiency of the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents.
- 根据每票货物的时效要求及时监控进展并更新给客户或代理商
- Ensure timely and accurately data entry into the system, responsible to close shipments and filling.
- 确保及时准确地将数据输入系统,并及时完成归档。
- Monitor payment receive from customers and agents before shipment collection or release. Raise payment request on shipment charges.
- 在收货或发货前做好应收应付管理,在系统里提交付款申请。
- Communicate and build good rapport and keep relationship with customers, liners, co-loaders and agents.
- 与客户,船公司,订舱口以及代理商建立良好的沟通并保持良好的工作关系。
- Assist sales in providing feedback on business progressing to customers
- 协助销售给客户提供业务进度的反馈。
- Timely responding and resolution of issues, escalation, and complaints
- 及时响应和解决问题、升级和投诉。

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Hoạt động nhóm
Festival Holiday Activities + Quarterly Team Building

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:

- Basic understanding of operation process flow of international freight forwarding
- Good verbal and written communication skills and interpersonal skills.
- Ability to multitask and prioritize daily workload
- Result oriented, process driven, self-discipline, well groomed
- Education - Diploma and above
- Computer literacy - MS Office, Excel, Power point
- Language skills: English,Chinese (advantage)

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Chứng Từ,Thương Mại Quốc Tế,Xuất Nhập Khẩu

Trung cấp - Nghề
Không yêu cầu



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